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Grundy Workforce Job Board Services: Submission #3196
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Submission information
Submission Number: 3196
Submission ID: 661021
Submission UUID: 3d78697e-80fd-4ef6-baf7-6a6db0acd024
Submission URI: /grundy-workforce-job-board-services
Created: Thu, 12/08/2022 - 16:10
Completed: Thu, 12/08/2022 - 16:10
Changed: Fri, 12/09/2022 - 08:07
Remote IP address: 216.125.168.2
Submitted by: Anonymous
Language: English
Is draft: No
Webform: Grundy Workforce Job Board Services
Submitted to: Grundy Workforce Job Board Services
Company Info
Surge Staffing
18 South Larkin Avenue, Unit 9
Joliet, Illinois. 60436
Joliet, Illinois. 60436
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https://www.indeed.com/cmp/Surge-Staffing?campaignid=mobvjcmp&from=mobviewjob&tk=1gjps77mm2bga000&fromjk=6cc3bb8c50dbe947
Job Details
Customer Service Representative
Joliet
Yes
Full Time
1st
$20 an hour
1
Apply Online
Job Details:
First shift
8:00 am - 5:30 pm
Weekly competitive pay
Quick cash with direct deposit
Unlimited $400 referral bonuses
Employee incentives and benefits
Employee of the month programs
Work with a great company!
Responsibilities:
Take customer calls and offer patient, accurate, and satisfactory service
Assist customers through various platforms such as email, chat, text, etc.
Guide customers through navigating the website, troubleshooting, ordering, etc.
Inform customers about new products, services, or policies
Review accounts to provide information and updates regarding billing, shipping, tracking orders, warranties, etc.
Maintain an in-depth knowledge of company and policy updates, delays, and the full range of products and services
Find resolutions for dissatisfied customers or transfer them to a supervisor for further assistance
Listen to customer feedback
Use software, databases, scripts, and other tools when appropriate
Update call notes and reports in the CRM
Meet and exceed performance goals
First shift
8:00 am - 5:30 pm
Weekly competitive pay
Quick cash with direct deposit
Unlimited $400 referral bonuses
Employee incentives and benefits
Employee of the month programs
Work with a great company!
Responsibilities:
Take customer calls and offer patient, accurate, and satisfactory service
Assist customers through various platforms such as email, chat, text, etc.
Guide customers through navigating the website, troubleshooting, ordering, etc.
Inform customers about new products, services, or policies
Review accounts to provide information and updates regarding billing, shipping, tracking orders, warranties, etc.
Maintain an in-depth knowledge of company and policy updates, delays, and the full range of products and services
Find resolutions for dissatisfied customers or transfer them to a supervisor for further assistance
Listen to customer feedback
Use software, databases, scripts, and other tools when appropriate
Update call notes and reports in the CRM
Meet and exceed performance goals
Knowledge of microsoft office including excel
Ability to learn new software products quickly
Excellent time management, communication, and interpersonal skills
Previous customer service experience is preferred
Outstanding active listening skills
Ability to work in a fast-paced environment
Always remain professional and polite
Patient and empathetic
Willingness to learn
Problem-solver
Customer-focused
Tech-savvy
Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Ability to learn new software products quickly
Excellent time management, communication, and interpersonal skills
Previous customer service experience is preferred
Outstanding active listening skills
Ability to work in a fast-paced environment
Always remain professional and polite
Patient and empathetic
Willingness to learn
Problem-solver
Customer-focused
Tech-savvy
Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
No
No
01/18/2023
Special Posting Instructions
Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Yes
Yes