Grundy Workforce Job Board Services: Submission #3196

serial: '3196'
sid: '661021'
uuid: 3d78697e-80fd-4ef6-baf7-6a6db0acd024
uri: /grundy-workforce-job-board-services
created: '1670537410'
completed: '1670537410'
changed: '1670594843'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
  please_have_applicant:
    - online
  additional_information: 'Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.'
  address:
    address: '18 South Larkin Avenue, Unit 9'
    address_2: ''
    city: Joliet
    country: ''
    postal_code: '60436'
    state_province: Illinois
  approved: '1'
  company_name: 'Surge Staffing'
  contact_email: ''
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |-
    Job Details:
    First shift

    8:00 am - 5:30 pm

    Weekly competitive pay

    Quick cash with direct deposit

    Unlimited $400 referral bonuses

    Employee incentives and benefits

    Employee of the month programs

    Work with a great company!

    Responsibilities:
    Take customer calls and offer patient, accurate, and satisfactory service

    Assist customers through various platforms such as email, chat, text, etc.

    Guide customers through navigating the website, troubleshooting, ordering, etc.

    Inform customers about new products, services, or policies

    Review accounts to provide information and updates regarding billing, shipping, tracking orders, warranties, etc.

    Maintain an in-depth knowledge of company and policy updates, delays, and the full range of products and services

    Find resolutions for dissatisfied customers or transfer them to a supervisor for further assistance

    Listen to customer feedback

    Use software, databases, scripts, and other tools when appropriate

    Update call notes and reports in the CRM

    Meet and exceed performance goals
  job_location: Joliet
  job_requirements: |-
    Knowledge of microsoft office including excel

    Ability to learn new software products quickly

    Excellent time management, communication, and interpersonal skills

    Previous customer service experience is preferred

    Outstanding active listening skills

    Ability to work in a fast-paced environment

    Always remain professional and polite

    Patient and empathetic

    Willingness to learn

    Problem-solver

    Customer-focused

    Tech-savvy

    Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
  job_title: 'Customer Service Representative'
  lifting_requirements_25: 'No'
  lifting_requirements_50: 'No'
  list_job_until: '2023-01-18'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: '$20 an hour'
  terms_of_service: '1'
  web_address: 'https://www.indeed.com/cmp/Surge-Staffing?campaignid=mobvjcmp&from=mobviewjob&tk=1gjps77mm2bga000&fromjk=6cc3bb8c50dbe947'