Grundy Workforce Job Board Services: Submission #3196

Company Info
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Company Name: Surge Staffing
Address:
18 South Larkin Avenue, Unit 9
Joliet, Illinois. 60436

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Website Address (Optional): https://www.indeed.com/cmp/Surge-Staffing?campaignid=mobvjcmp&from=mobviewjob&tk=1gjps77mm2bga000&fromjk=6cc3bb8c50dbe947


Job Details
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Job Title: Customer Service Representative
Job Location: Joliet
Over 18 Required: Yes
Employment Type: Full Time
Work Shift: 1st
Rate: $20 an hour
Number of Positions: 1
Please Have Applicant: Apply Online
Job Description:
Job Details:
First shift

8:00 am - 5:30 pm

Weekly competitive pay

Quick cash with direct deposit

Unlimited $400 referral bonuses

Employee incentives and benefits

Employee of the month programs

Work with a great company!

Responsibilities:
Take customer calls and offer patient, accurate, and satisfactory service

Assist customers through various platforms such as email, chat, text, etc.

Guide customers through navigating the website, troubleshooting, ordering, etc.

Inform customers about new products, services, or policies

Review accounts to provide information and updates regarding billing, shipping, tracking orders, warranties, etc.

Maintain an in-depth knowledge of company and policy updates, delays, and the full range of products and services

Find resolutions for dissatisfied customers or transfer them to a supervisor for further assistance

Listen to customer feedback

Use software, databases, scripts, and other tools when appropriate

Update call notes and reports in the CRM

Meet and exceed performance goals

Job Requirements:
Knowledge of microsoft office including excel

Ability to learn new software products quickly

Excellent time management, communication, and interpersonal skills

Previous customer service experience is preferred

Outstanding active listening skills

Ability to work in a fast-paced environment

Always remain professional and polite

Patient and empathetic

Willingness to learn

Problem-solver

Customer-focused

Tech-savvy

Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Lifting Requirements - 25+ lbs (unassisted): No
Lifting Requirements - 50+ lbs (unassisted): No
List Job Until: 01/18/2023


Special Posting Instructions
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Additional Information:
Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

I agree to the terms of service.: Yes


approved: Yes
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