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Grundy Workforce Job Board Services: Submission #3196
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Submission information
Submission Number: 3196
Submission ID: 661021
Submission UUID: 3d78697e-80fd-4ef6-baf7-6a6db0acd024
Submission URI: /grundy-workforce-job-board-services
Created: Thu, 12/08/2022 - 16:10
Completed: Thu, 12/08/2022 - 16:10
Changed: Fri, 12/09/2022 - 08:07
Remote IP address: 216.125.168.2
Submitted by: Anonymous
Language: English
Is draft: No
Webform: Grundy Workforce Job Board Services
Submitted to: Grundy Workforce Job Board Services
| Company Name | Surge Staffing |
|---|---|
| Address | 18 South Larkin Avenue, Unit 9 Joliet, Illinois. 60436 |
| Phone (Optional) | |
| Fax (Optional) | |
| Contact Title (Optional) | |
| Contact Name (Optional) | |
| Contact Email (Optional) | |
| Website Address (Optional) | https://www.indeed.com/cmp/Surge-Staffing?campaignid=mobvjcmp&from=mobviewjob&tk=1gjps77mm2bga000&fromjk=6cc3bb8c50dbe947 |
| Job Title | Customer Service Representative |
| Job Location | Joliet |
| Over 18 Required | Yes |
| Employment Type | Full Time |
| Work Shift | 1st |
| Rate | $20 an hour |
| Number of Positions | 1 |
| Please Have Applicant | Apply Online |
| Job Description | Job Details: First shift 8:00 am - 5:30 pm Weekly competitive pay Quick cash with direct deposit Unlimited $400 referral bonuses Employee incentives and benefits Employee of the month programs Work with a great company! Responsibilities: Take customer calls and offer patient, accurate, and satisfactory service Assist customers through various platforms such as email, chat, text, etc. Guide customers through navigating the website, troubleshooting, ordering, etc. Inform customers about new products, services, or policies Review accounts to provide information and updates regarding billing, shipping, tracking orders, warranties, etc. Maintain an in-depth knowledge of company and policy updates, delays, and the full range of products and services Find resolutions for dissatisfied customers or transfer them to a supervisor for further assistance Listen to customer feedback Use software, databases, scripts, and other tools when appropriate Update call notes and reports in the CRM Meet and exceed performance goals |
| Job Requirements | Knowledge of microsoft office including excel Ability to learn new software products quickly Excellent time management, communication, and interpersonal skills Previous customer service experience is preferred Outstanding active listening skills Ability to work in a fast-paced environment Always remain professional and polite Patient and empathetic Willingness to learn Problem-solver Customer-focused Tech-savvy Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. |
| Lifting Requirements - 25+ lbs (unassisted) | No |
| Lifting Requirements - 50+ lbs (unassisted) | No |
| List Job Until | 01/18/2023 |
| Additional Information | Surge is an equal opportunity employer and is committed to a diverse workplace. All employment decisions are made on the basis of qualifications, merit, and business need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. |
| I agree to the terms of service. | Yes |
| approved | Yes |