The customer service representative is a vital member within an organization as an initial point of contact for customers as well as a direct link to the sales force.
What Will I Learn?
This certificate provides a solid foundation in business communication, human relations, and principles for excellence in customer service.
Customer service representatives provide information and specialized advice relating to products and services offered, they anticipate customer needs, they process orders and returns, and resolve complaints.
What Certificate Will I Receive?
What Are my Career Opportunities?
Students graduating with this certificate are prepared to enter the customer service field in entry-level positions.
According to the Bureau of Labor Statistics, employment of customer service representatives is projected to grow 5 percent from 2016 to 2026, about as fast as the average for all occupations. Overall job opportunities should be good. Candidates with good customer-service skills and who have experience using computer software applications should have the best job prospects.