7-14 City Center Campus Operations Remain Virtual Until Further Notice
JJC Alert: Due to ongoing storm damage repairs, JJC City Center Campus operations will continue virtually for now. The building will remain closed until further notice.
Students should continue to check iCampus for course instructions from faculty members.
Students & employees, please check JJC email for message from Dr. Namuo. All other JJC campuses are operating normally.
More info is available at jjc.edu/closures July 16, 2024 03:19:37
The customer service representative is a vital member within an organization as an initial point of contact for customers as well as a direct link to the sales force.
What Will I Learn?
This certificate provides a solid foundation in business communication, human relations, and principles for excellence in customer service.
Customer service representatives provide information and specialized advice relating to products and services offered, they anticipate customer needs, they process orders and returns, and resolve complaints.
Students graduating with this certificate are prepared to enter the customer service field in entry-level positions.
According to the Bureau of Labor Statistics, employment of customer service representatives is projected to grow 5 percent from 2016 to 2026, about as fast as the average for all occupations. Overall job opportunities should be good. Candidates with good customer-service skills and who have experience using computer software applications should have the best job prospects.
Business, Finance & Information Technology
If you would like to be a business leader, help organizations to be financially successful, or if you enjoy working with technology and data analytics, this pathway may be for you.