Grundy Workforce Job Board Services: Submission #4468

serial: '4468'
sid: '913776'
uuid: 6fdd93f2-621f-4b5c-b56d-900656161bfd
uri: /grundy-workforce-job-board-services
created: '1759167037'
completed: '1759167037'
changed: '1759239887'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
metatag: meta
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
  please_have_applicant:
    - online
  additional_information: ''
  address:
    address: '3201 Centerpoint Way'
    address_2: ''
    city: Joliet
    country: ''
    postal_code: '60436'
    state_province: Illinois
  approved: '1'
  company_name: 'RoadOne IntermodaLogistics'
  contact_email: ''
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |2-
     The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with customers on their freight in regard to delays or accessorials.

    Perform prompt and complete data entry
    Enter accurate customer orders in computer system
    Monitor on-time performance for driver delivery and pick-up
    Prepare tracking reports
    Develop knowledge base of all customers
    Develop relationships of all customers
    Understand and abide by various customer requirements
    Resolve customer problems promptly and efficiently
    Understand the operations and rules of the various rail carriers and piers
    Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
    Cooperate with Revenue Team to retain and/or develop business
    Trace and monitor existing loads in the system to prevent problems from occurring
    Other duties as assigned
    Hours are Monday-Friday 7:00-4:00 with occasional overtime as needed.
  job_location: '3201 Centerpoint Way. Joliet'
  job_requirements: |-
    Experience in intermodal transportation or import/export business preferred
    Excellent communication abilities, both written and verbal
    Excellent computer skills
    Ability to effectively multi-task when necessary
    Flexible; able to work in past-paced environment
    Ability to work independently and make informed decisions
    Associates degree or equivalent combination of education and relative experience
    Ability to work long hours/swing shift hours if necessary to handle special customer requests
  job_title: 'Customer Service Representative'
  lifting_requirements_25: 'No'
  lifting_requirements_50: 'No'
  list_job_until: '2025-10-31'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: '$20 - $21 an hour'
  terms_of_service: '1'
  web_address: 'https://www.roadone.com/careers/jobs'