Grundy Workforce Job Board Services: Submission #4424

Company Info
------------
Company Name: Busey Bank 
Address:
2801 Black Road
Joliet, Illinois. 60435

Phone (Optional): {Empty}
Fax (Optional): {Empty}
Contact Title (Optional): {Empty}
Contact Name (Optional): {Empty}
Contact Email (Optional): {Empty}
Website Address (Optional): https://www.busey.com/locations/joliet


Job Details
-----------
Job Title: Customer Care Advisor 
Job Location: 2801 Black Road, Joliet IL
Over 18 Required: Yes
Employment Type: Full Time
Work Shift: 1st
Rate: $20 - $22 an hour
Number of Positions: 1
Please Have Applicant: Apply Online
Job Description:
Busey Customer Care Advisors serve as customer advocates, earning trust and loyalty through unparalleled service and support. As Customer Care is often the first point of contact for Busey customers, Advisors are responsible for assisting with a variety of banking inquiries and technical support for our digital products & services. Above all, Customer Care Advisors aim to strengthen our customers’ relationship with Busey, while providing efficient care.
Respond and provide timely follow-up to internal and external customers inquiries via phone, email and chat in a professional, efficient and service-focused manner.
Assist customers with account-related questions, including technical troubleshooting.
Resolve customer issues and concerns promptly, escalating complex issues to the appropriate department or supervisor, to ensure a high level of satisfaction.
Identify opportunities for customers to strengthen their relationship with Busey, providing guidance and referrals for other products and services when appropriate.
Participate in training and development opportunities to consistently advance skills and stay current with best practices.
Maintain up-to-date knowledge of bank policies, procedures and regulatory requirements to maintain customer confidence and protect the bank.


Job Requirements:
Requires High School diploma or equivalent.
Previous experience in customer service, preferably in a banking or financial institution is preferred.

Provide excellent customer service, remaining calm and composed even in high-pressure situations.
Leverage strong interpersonal, written and verbal communication skills.
Analyze and solve problems efficiently and accurately.
Manage multiple tasks efficiently with keen attention to detail.
Effectively manage time in a fast-paced environment.
Work both independently and as part of team.

Various computer systems, mobile devices and banking software.
Busey’s digital offerings, products and services, is preferred.

Lifting Requirements - 25+ lbs (unassisted): No
Lifting Requirements - 50+ lbs (unassisted): No
List Job Until: 09/30/2025


Special Posting Instructions
----------------------------
Additional Information:
{Empty}

I agree to the terms of service.: Yes


approved: Yes
{Empty}