Grundy Workforce Job Board Services: Submission #4424

Job Description Busey Customer Care Advisors serve as customer advocates, earning trust and loyalty through unparalleled service and support. As Customer Care is often the first point of contact for Busey customers, Advisors are responsible for assisting with a variety of banking inquiries and technical support for our digital products & services. Above all, Customer Care Advisors aim to strengthen our customers’ relationship with Busey, while providing efficient care.
Respond and provide timely follow-up to internal and external customers inquiries via phone, email and chat in a professional, efficient and service-focused manner.
Assist customers with account-related questions, including technical troubleshooting.
Resolve customer issues and concerns promptly, escalating complex issues to the appropriate department or supervisor, to ensure a high level of satisfaction.
Identify opportunities for customers to strengthen their relationship with Busey, providing guidance and referrals for other products and services when appropriate.
Participate in training and development opportunities to consistently advance skills and stay current with best practices.
Maintain up-to-date knowledge of bank policies, procedures and regulatory requirements to maintain customer confidence and protect the bank.