Company Info
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Company Name: Crane Co
Address:
Channahon , Illinois

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Job Details
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Job Title: Customer Service Representative
Job Location: Channahon, IL 60410
Over 18 Required: No
Employment Type: Full Time
Work Shift: {Empty}
Rate: $25.00 - $28.00 per hour
Number of Positions: 1
Please Have Applicant: Apply Online
Job Description:
Position Summary
The Customer Service Reps ensure timely, friendly and exceptional communication with customers, prospects and specifiers/end-users. Following the established policies and procedures, accurately enter customer orders, answer inquiries about products, availability and application information.

**Responsibilities and Duties
· Support a working environment that enables exceptional and world class customer service.
· Maintain an objective and cooperative relationship with current and potential customers.
· Form and maintain good relationships with internal customers at all levels of the organization.
· Provide customers with product information to assist with determining appropriate product to purchase.
· Answer basic technical questions on product make-up, installation procedures, and application.
· Enter orders accurately the same day as received.
· Provide written price quotations to customers at the request of Sales Managers or Management
· Monitor fulfillment and shipment of the order to ensure that customer is always fully aware of order status .
· Stay informed of information on pricing, product design and availability.
· Monitor and process EDI orders if applicable for customer account responsibility.
· Provide input to Customer service policies and procedures.
· Participate in daily KPI and weekly and/or monthly meetings.
· Keep accurate and well-organized records and necessary documentation.
· Perform other duties assigned by Manager


Job Requirements:
Qualifications and Competencies
· College degree preferred
· Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization.
· Excellent verbal and written skills, telephone skills required.
· Computer skills in Excel and Word required. Aptitude to learn new software programs required.
· Must possess a very strong aptitude to learn.
· Demonstrate basic math skills to convert from square feet to metric and metric to square feet
· Must be able to think “outside of the box” and possess creative thinking skills
· Must be able to act with a “sense of urgency” when managing customer accounts.
· Must be able to multi-task and work in a fast pace environment.
· The ability to problem solve and offer solutions
· Previous Customer Service skills
· Order Entry (AS 400 Computer System)
· Contract Pricing
· SalesForce

Lifting Requirements - 25+ lbs (unassisted): No
Lifting Requirements - 50+ lbs (unassisted): No
List Job Until: 02/29/2024


Special Posting Instructions
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Additional Information:
Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Referral program
Vision insurance
Work setting:

In-person
Office
Work Location: In person

I agree to the terms of service.: Yes


approved: Yes
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