Grundy Workforce Job Board Services: Submission #3859

Job Description Position Summary
The Customer Service Reps ensure timely, friendly and exceptional communication with customers, prospects and specifiers/end-users. Following the established policies and procedures, accurately enter customer orders, answer inquiries about products, availability and application information.

**Responsibilities and Duties
· Support a working environment that enables exceptional and world class customer service.
· Maintain an objective and cooperative relationship with current and potential customers.
· Form and maintain good relationships with internal customers at all levels of the organization.
· Provide customers with product information to assist with determining appropriate product to purchase.
· Answer basic technical questions on product make-up, installation procedures, and application.
· Enter orders accurately the same day as received.
· Provide written price quotations to customers at the request of Sales Managers or Management
· Monitor fulfillment and shipment of the order to ensure that customer is always fully aware of order status .
· Stay informed of information on pricing, product design and availability.
· Monitor and process EDI orders if applicable for customer account responsibility.
· Provide input to Customer service policies and procedures.
· Participate in daily KPI and weekly and/or monthly meetings.
· Keep accurate and well-organized records and necessary documentation.
· Perform other duties assigned by Manager