Grundy Workforce Job Board Services: Submission #3643

Company Info
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Company Name: Grundy County Health Department
Address:
1320 Union Street
Morris, Illinois. 60450

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Contact Email (Optional): HR@grundyco.org
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Job Details
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Job Title: Health Department Receptionist
Job Location: Morris
Over 18 Required: Yes
Employment Type: Full Time
Work Shift: {Empty}
Rate: 16.00
Number of Positions: 1
Please Have Applicant: Email Resume/Cover Letter, Mail Resume/Cover Letter
Job Description:
SUMMARY
The Health Department Receptionist serves an important multipurpose role in the operations of the entire Health 
Department. This position will be cross-trained within all Divisions to provide overall support to Health Department 
operations and serve in a cross-trained manner. This involves becoming proficient in all Health Department 
services, record systems and processes. 
The Receptionist is the initial contact with potential and existing clients. The Receptionist performs general office 
reception services and coordinates contacts between clinical staff, clients and outside agencies. In addition, the 
receptionist has a high level of responsibility toward completion of clerical duties for the entire Health Department. 
This position requires a high degree of organization and communication skills necessary to accomplish the various 
tasks within the goal of increased client access to services/programs and improved interdepartmental 
communication. The position entails staffing the front desk in a professional and courteous manner, observing 
HIPAA and other confidentially guidelines, working cooperatively and creatively to maximize support for client 
needs, complete records management functions which includes, but is not limited to: scheduling appointments, 
providing intake data entry, verifying health insurance coverage, maintaining information to assist clients, staff, 
residents and others, referrals to outside resources, filing, shredding and accounts receivable collection. 
The ideal candidate will be dedicated to the Department’s Mission: To Preserve, Protect and Promote the health 
and well-being of Grundy County, as services are provided through a trauma-informed lens. Ideal candidate will be 
proficient at working independently, with little daily direction, and quickly learns the balance with teamwork. 
Candidate will be capable of critical thinking and sound judgement. Candidate will be intrinsically motivated, 
possess a work ethic of high standards, and work cooperatively with staff and partner agencies to ensure a 
welcoming, safe and healthy environment for staff and clients. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides quality customer service to all clients of the Health Department with clarity, respect and dignity.
2. Provide administrative assistance to the Health Department including, but not limited to:
a. Act as the first point of contact for Health Department clients via phone or in person. 
b. Provide office and clerical support, which may include faxing and filing, organizing and shredding 
(as allowable)
c. Receive and receipt payments for services and activities. 
d. Maintain and update records in electronic record systems.
e. Serve as support to direct service staff and leadership, extending oneself to maximize the client 
experience and create efficient work processes for the Health Department.
f. Assist in creating and distributing educational and health promotion materials.
3. Screens incoming requests for service to determine the urgency of contact. Refers clients needing 
immediate attention to the appropriate personnel. Completes initial registration for clients along with 
obtaining necessary demographic information, insurance, releases, and other paperwork as deemed 
necessary for the registration process.
4. Responsible for learning all aspects and job areas of the front desk.
5. Takes action when receiving a crisis call. Informs appropriate personnel of situation at hand and makes 
required immediate calls to i.e. police, ambulance, and hospital. 
6. Gatekeeper of client/patient files, in both hard copy and the Electronic Health Records system. Data entry 
pertinent to the client files. Processes and completes requests for information from Social Security and 
other entities.
7. Assists in appointments, reminder calls, scheduling and other related requests. 
8. Participates in activities that lead to cooperation with other county departments, which may include 
preparing workspaces for closure at the end of the night.
9. Participates in activities that lead to compliance with accrediting bodies, granting agencies and oversight 
entities, which may include distribution and collection of surveys.

Job Requirements:
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally 
required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, 
kneel, crouch or crawl; talk or hear; and taste or smell as well as lift up to 25 pounds. Specific vision abilities 
required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and 
ability to adjust focus.
Any qualified applicant with a disability and requiring reasonable assistance or accommodation to the application 
and/or interview process should notify the HR Department.
MINIMUM REQUIREMENTS
Requires high school diploma or equivalent and a minimum of two (2) years’ experience in a clerical position. A 
college certification in secretarial science or any combination of experience, education, and training which would 
provide the level of knowledge, skills and ability, preferred. Knowledge of health insurance and billable services 
skills are highly recommended.

Lifting Requirements - 25+ lbs (unassisted): No
Lifting Requirements - 50+ lbs (unassisted): No
List Job Until: 12/31/2023


Special Posting Instructions
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Additional Information:
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I agree to the terms of service.: Yes


approved: Yes