Grundy Workforce Job Board Services: Submission #3643

Job Description SUMMARY
The Health Department Receptionist serves an important multipurpose role in the operations of the entire Health
Department. This position will be cross-trained within all Divisions to provide overall support to Health Department
operations and serve in a cross-trained manner. This involves becoming proficient in all Health Department
services, record systems and processes.
The Receptionist is the initial contact with potential and existing clients. The Receptionist performs general office
reception services and coordinates contacts between clinical staff, clients and outside agencies. In addition, the
receptionist has a high level of responsibility toward completion of clerical duties for the entire Health Department.
This position requires a high degree of organization and communication skills necessary to accomplish the various
tasks within the goal of increased client access to services/programs and improved interdepartmental
communication. The position entails staffing the front desk in a professional and courteous manner, observing
HIPAA and other confidentially guidelines, working cooperatively and creatively to maximize support for client
needs, complete records management functions which includes, but is not limited to: scheduling appointments,
providing intake data entry, verifying health insurance coverage, maintaining information to assist clients, staff,
residents and others, referrals to outside resources, filing, shredding and accounts receivable collection.
The ideal candidate will be dedicated to the Department’s Mission: To Preserve, Protect and Promote the health
and well-being of Grundy County, as services are provided through a trauma-informed lens. Ideal candidate will be
proficient at working independently, with little daily direction, and quickly learns the balance with teamwork.
Candidate will be capable of critical thinking and sound judgement. Candidate will be intrinsically motivated,
possess a work ethic of high standards, and work cooperatively with staff and partner agencies to ensure a
welcoming, safe and healthy environment for staff and clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides quality customer service to all clients of the Health Department with clarity, respect and dignity.
2. Provide administrative assistance to the Health Department including, but not limited to:
a. Act as the first point of contact for Health Department clients via phone or in person.
b. Provide office and clerical support, which may include faxing and filing, organizing and shredding
(as allowable)
c. Receive and receipt payments for services and activities.
d. Maintain and update records in electronic record systems.
e. Serve as support to direct service staff and leadership, extending oneself to maximize the client
experience and create efficient work processes for the Health Department.
f. Assist in creating and distributing educational and health promotion materials.
3. Screens incoming requests for service to determine the urgency of contact. Refers clients needing
immediate attention to the appropriate personnel. Completes initial registration for clients along with
obtaining necessary demographic information, insurance, releases, and other paperwork as deemed
necessary for the registration process.
4. Responsible for learning all aspects and job areas of the front desk.
5. Takes action when receiving a crisis call. Informs appropriate personnel of situation at hand and makes
required immediate calls to i.e. police, ambulance, and hospital.
6. Gatekeeper of client/patient files, in both hard copy and the Electronic Health Records system. Data entry
pertinent to the client files. Processes and completes requests for information from Social Security and
other entities.
7. Assists in appointments, reminder calls, scheduling and other related requests.
8. Participates in activities that lead to cooperation with other county departments, which may include
preparing workspaces for closure at the end of the night.
9. Participates in activities that lead to compliance with accrediting bodies, granting agencies and oversight
entities, which may include distribution and collection of surveys.