Grundy Workforce Job Board Services: Submission #3462

Job Description Greenway GMC in Morris has been a family-owned business since 1967. We are looking to expand our service team and are currently seeking a professional, motivated, and customer oriented Automotive Service Adviser.

Our organization provides terrific work and life balance, competitive compensation, paid factory and in house training, and great benefits!

Work week entails 8 to 9-hour shifts Monday – Friday and 8 a.m. – Noon on Saturday.

Make the most out of your career, apply today!

Benefits:
We offer excellent pay plans commensurate with experience

Healthcare

Paid holidays

Paid vacation

401k (with employer match)

Referral bonus

Flexibility

Basic responsibilities include:
Consistently deliver an excellent service experience to our customers, build lasting relationships, and nurture a positive rapport within our community – maintain CSI above national OEM standards

Take ownership of the customer experience from beginning to end and arrive to work at your scheduled time, ready to work

Be attentive and empathetic to all customer concerns, be solutions oriented

Answer all service calls, emails, and text messages, promptly greet all persons entering our facilities or walking our lots, and always maintain a professional decorum

Communicate regular, knowledgeable, detailed, and clear status updates to customers regarding their vehicle diagnosis, vehicle repair(s) and/or availability of parts

Provide all customers a verbal summary of the services they received, explain charges, warranty claims, and recommend maintenance/services

Work as a team with the technicians, parts personnel, and sales team to ensure vehicles are delivered when promised and fixed right first time

Utilize technology, dealership equipment, and any factory resources to enhance customer experienced

Promptly communicate additional service recommendations and provide accurate quotes to customers based on vehicle diagnosis, comprehensive multi-point inspections, factory recommended service internals, and dealer recommended preventative maintenance

Make calls into warranty companies to obtain repair authorizations/approvals and collect all necessary documentation for submission

Comply with all OEM, warranty, and dealership document retention requirements and ensure all documents are attached to their respective repair orders

Must proactively complete all OEM training and must maintain certification requirements

Excellent personal time management is a must

Stay up to date with factory program requirements, changes in technology, evolving market conditions, and or changes in the objectives of the Company

Perform any additionally tasks assigned as directed by management