Grundy Workforce Job Board Services: Submission #3462

serial: '3462'
sid: '722731'
uuid: 36d1caa3-c129-413b-b888-9762e1508082
uri: /grundy-workforce-job-board-services
created: '1680810484'
completed: '1680810484'
changed: '1680810484'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
  please_have_applicant:
    - online
  additional_information: BH
  address:
    address: '310 Bedford Rd'
    address_2: ''
    city: Morris
    country: ''
    postal_code: '60450'
    state_province: Illinois
  approved: '0'
  company_name: 'Greenway GMC BH'
  contact_email: ''
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |
    Greenway GMC in Morris has been a family-owned business since 1967. We are looking to expand our service team and are currently seeking a professional, motivated, and customer oriented Automotive Service Adviser.

    Our organization provides terrific work and life balance, competitive compensation, paid factory and in house training, and great benefits!

    Work week entails 8 to 9-hour shifts Monday – Friday and 8 a.m. – Noon on Saturday.

    Make the most out of your career, apply today!

    Benefits:
    We offer excellent pay plans commensurate with experience

    Healthcare

    Paid holidays

    Paid vacation

    401k (with employer match)

    Referral bonus

    Flexibility

    Basic responsibilities include:
    Consistently deliver an excellent service experience to our customers, build lasting relationships, and nurture a positive rapport within our community – maintain CSI above national OEM standards

    Take ownership of the customer experience from beginning to end and arrive to work at your scheduled time, ready to work

    Be attentive and empathetic to all customer concerns, be solutions oriented

    Answer all service calls, emails, and text messages, promptly greet all persons entering our facilities or walking our lots, and always maintain a professional decorum

    Communicate regular, knowledgeable, detailed, and clear status updates to customers regarding their vehicle diagnosis, vehicle repair(s) and/or availability of parts

    Provide all customers a verbal summary of the services they received, explain charges, warranty claims, and recommend maintenance/services

    Work as a team with the technicians, parts personnel, and sales team to ensure vehicles are delivered when promised and fixed right first time

    Utilize technology, dealership equipment, and any factory resources to enhance customer experienced

    Promptly communicate additional service recommendations and provide accurate quotes to customers based on vehicle diagnosis, comprehensive multi-point inspections, factory recommended service internals, and dealer recommended preventative maintenance

    Make calls into warranty companies to obtain repair authorizations/approvals and collect all necessary documentation for submission

    Comply with all OEM, warranty, and dealership document retention requirements and ensure all documents are attached to their respective repair orders

    Must proactively complete all OEM training and must maintain certification requirements

    Excellent personal time management is a must

    Stay up to date with factory program requirements, changes in technology, evolving market conditions, and or changes in the objectives of the Company

    Perform any additionally tasks assigned as directed by management
  job_location: Morris
  job_requirements: |-
    Minimum Requirements:
    Two-years minimum experience as a Service Advisor

    Well-rounded understanding of vehicle mechanical operation

    Customer oriented and expertise in relationship building

    CDK experience/proficiency preferred

    Always maintain a professional decorum

    OEM certifications preferred

    Other Basic Requirements:
    Valid driver’s license and clean driving record

    Ability to pass background checks and drug screening

    High school diploma or equivalent

    Consistent and reliable transportation

    Ability to read and follow instructions

    Basic computer skills (typing)
  job_title: 'Automotive Service Advisor'
  lifting_requirements_25: 'No'
  lifting_requirements_50: 'No'
  list_job_until: '2023-04-30'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: '$4,000 - $8,000 a month'
  terms_of_service: '1'
  web_address: 'https://www.indeed.com/rc/clk?jk=88b5acf44b541cdf&from=hp&tk=1gtc06j7u28uj000'