Grundy Workforce Job Board Services: Submission #2883

serial: '2883'
sid: '621926'
uuid: abb06404-0979-4866-9c79-0af55bb4c201
uri: /grundy-workforce-job-board-services
created: '1652295213'
completed: '1652295213'
changed: '1652298746'
in_draft: '0'
current_page: ''
remote_addr: 165.225.58.112
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
  please_have_applicant:
    - email
  additional_information: ''
  address:
    address: '625 Willowbrook Center Parkway'
    address_2: ''
    city: Willowbrook
    country: ''
    postal_code: '60527'
    state_province: Illinois
  approved: '1'
  company_name: Meade
  contact_email: hr@meade100.com
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |+
    Meade is seeking a new member to join our IT Department as an IT Help Desk Specialist. This individual will be responsible for providing excellent application and hardware support for Meade field and office staff. This role requires strong customer service, and problem-solving skills. Regular duties include troubleshooting and deploying equipment for staff like phones, tablets, laptops, and printers. Assisting staff with applications and one on one training. This position is located our new Willowbrook office, there is some light travel between remote offices.

    Required Experience:

    · Bachelor degree (Preferred) or High School Diploma and CompTIA A+ Certification

    · 1+ year of help desk or customer service experience

    · Strong Knowledge of Windows 10 and Microsoft O365

    · Strong Knowledge of Apple iOS, and Android

    Roles and Responsibilities

    Support local and remote staff with both technical and non-technical issues.
    Maintain IT asset inventory
    Setup and Support Apple iOS/ Android Mobile devices, (Tablets and Phones)
    Setup and support Windows Laptops
    Track and process daily service requests using our ticketing system
    Document solutions in our internal knowledge base
    Troubleshoot IT related issues over the phone
    Manage user credentials including password and MFA resets
    Perform research and find solutions to issues
    Escalate issues when necessary
    Analyze usage and generate reports


  job_location: Willowbrook
  job_requirements: |-
    Skill Sets

    Experience with Mobile Device Management platforms (Preferred)
    Experience with Android, and iOS Mobile Operating Systems
    Experience with Windows Operating systems, and O365
    Basic comprehension of PC components (HDD/SSD, RAM, CPU Processor.)
    Ability to provide remote support on PCs/cell phones/tablets
    Strong problem-solving and research skills
    Strong written and oral communication skills
    Ability to work in a team environment
    Ability to remain friendly and patient
    Maintain a curious and learning mindset
    We look forward to hearing from you, please submit a resume and cover letter for consideration
  job_title: 'IT Help Desk Specialist'
  lifting_requirements_25: 'Yes'
  lifting_requirements_50: 'No'
  list_job_until: '2022-05-31'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: $
  terms_of_service: '1'
  web_address: www.meade100.com