Grundy Workforce Job Board Services: Submission #2883

Job Description Meade is seeking a new member to join our IT Department as an IT Help Desk Specialist. This individual will be responsible for providing excellent application and hardware support for Meade field and office staff. This role requires strong customer service, and problem-solving skills. Regular duties include troubleshooting and deploying equipment for staff like phones, tablets, laptops, and printers. Assisting staff with applications and one on one training. This position is located our new Willowbrook office, there is some light travel between remote offices.

Required Experience:

· Bachelor degree (Preferred) or High School Diploma and CompTIA A+ Certification

· 1+ year of help desk or customer service experience

· Strong Knowledge of Windows 10 and Microsoft O365

· Strong Knowledge of Apple iOS, and Android

Roles and Responsibilities

Support local and remote staff with both technical and non-technical issues.
Maintain IT asset inventory
Setup and Support Apple iOS/ Android Mobile devices, (Tablets and Phones)
Setup and support Windows Laptops
Track and process daily service requests using our ticketing system
Document solutions in our internal knowledge base
Troubleshoot IT related issues over the phone
Manage user credentials including password and MFA resets
Perform research and find solutions to issues
Escalate issues when necessary
Analyze usage and generate reports