Student Technology Resources

Student 24/7 Tech Support Hotline: (779) 379-3051

JJC Username/Password/ID Lookup Tool
Having trouble with your email, username, password or something similar? Call our tech support line at (779) 379-3051. Our support line is available every day, evening or night. You should call if you need help with the following:

  • Email questions or issues
  • Username/ID/Password issues
  • eResources assistance

JJC Username and Password Information

Your JJC username and password are required to access all JJC technology resources including:

  • Find Your Username or Student ID Number

    About Your Username

    • You will receive a JJC username after you successfully apply to JJC. This username is used for your JJC-provided student email address. It will be in the format of:
    • WHEN ARE USERNAMES CREATED? Student usernames are created 24-72 business hours after applying to JJC.
    • WHEN DO USERNAMES EXPIRE? If you have not taken classes at JJC in a year, your username will expire. More specifically, student usernames expire after 365 days of inactive registration.

    Look Up Your Username, ID Number or Password

  • Create or Reset Your Password

    Create or Reset Your Password

    Your JJC account is created 24-72 business hours after applying to JJC. To begin using your account, you must first create a new password.

    You can use our lookup tool to set up or re-set your password.

    Create or Reset Your Password

  • Locked Account

    How to Unlock Your Account

    Accounts are locked after three unsuccessful login attempts.

    If your account gets locked, use our lookup tool to gain access.

    Gain Access to a Locked Account

  • You Must Change Your Password Every 90 Days

    For security measures, you are required to change your password every 90 days (or at the beginning of each semester).

    Quick Reminders

    • You are responsible for any action taken within your own account/login. 
    • NEVER share your password with anyone, including other college students, faculty, and staff.
    • JJC employees or administrators will NEVER request you to share your password with them. 
    • If you believe your password is compromised, change your password immediately.

Student Email / Free Microsoft Office 365 Access

As a JJC student, your email account is accessed through Office 365 (O365) and your account is part of the Microsoft Office 365 Suite. This means that as a student, you can access programs like Word, Excel, Powerpoint and more for free. 

About Microsoft Office 365

Microsoft Office 365 empowers you to create, collaborate, and innovate through premier applications. You can use O365 from anywhere in the world, at any time, on any device, as long as you have your JJC credentials. 

Through Office 365, you can:

  • Schedule meetings 
  • Create and share documents
  • Collaborate in one secure and consistent platform 

What You Get

  • More than fifteen applications - including the Microsoft Office Suite products, such as:
    • Outlook
    • Word
    • Excel
    • Powerpoint
    • OneNote
    • OneDrive
    • Teams
    • Stream
    • And much more! 

iCampus Online Learning

JJC's online classes take place on the platform, iCampus. Learn more by visiting our Online Learning page.

Online Learning

MyJJC Student Portal

MyJJC is our student portal. This is your primary point of access to your JJC online information. After logging in to MyJJC, you can view information and complete tasks such as:

  • Viewing important information specifically for current students
  • Registering for classes
  • Making payments
  • Viewing academic history. 

Log in to MyJJC


While MyJJC will be your primary point of access, you may also have to log on to eResources. eResources provides similar access to MyJJC. If you ever need to use eResources, MyJJC will direct you to the site.

eResources allows you to:

  • Register for classes
  • Make payments
  • Look at your academic history
  • Manage your JJC account
  • Access important information