Setting up your new account

First Time Password Setup

• Step 1: Find Your Username or Student ID Number

  About Your Username

  • Your new JJC email address will be sent to the personal email you listed on your application. Your new JJC email address will serve as your primary login and your JJC-provided student email address. It will be in the format of: username@stu.jjc.edu.
  • WHEN ARE USERNAMES CREATED? Student usernames are created 24-72 business hours after applying to JJC.
  • WHEN DO USERNAMES EXPIRE? If you have not taken classes at JJC in a year, your username will expire. More specifically, student usernames expire after 365 days of inactive registration.

   

  Look Up Your Username, ID Number

  Check the personal email you listed on your application for an email containing your new JJC-provided student email address. This email will also list your Student ID number. Your new JJC email will be in the format of: username@stu.jjc.edu. If you have not received it, check the spam folder. It will be from 'admissions@jjc.edu'.

  Once your account is created, you can also use our lookup tool to find your username and ID number.

• Step 2: Reset Your Password to One of Your Choosing

  Follow these instructions to reset your password using Self-Service Password Reset to a password of your choosing.

  Have an issue or concern?

  Contact the Service Desk by logging an incident, via email at ithelpdesk@jjc.edu or by calling (815) 280-2222.

  1. Go to Microsoft's Self-Service Password Reset. Enter your new JJC email address and then enter the characters for the CAPTCHA. 
     
  2. You will be asked if you forgot your password OR if you know it and can't sign in. Select 'I forgot my password' and click next. 
     
  3. You will be prompted to send a verification code to the personal email on file from your application. 
  4. Check your personal email for the verification code. If you do not receive this email, check your spam folder, it will be from 'msonlineservicesteam@microsoft.com'. 
  5. Enter the verification code and click 'Next'
  6. Enter your new password and click Finish.
     

     Your password must follow these rules:
     - At least 10 characters in length 
     - At least 1 uppercase character 
     - At least 1 lowercase character 
     - At least 1 number OR at least 1 symbol 
     - Password cannot be one of your last 5 passwords 

  7. Congratulations! You have successfully set your password

     

• Step 3: Add Phone Number to Security Information

  Multi-factor authentication (MFA) is now mandatory for all college systems. To leverage MFA, you must add a phone number to your security profile or use an authenticator application. We recommend both but start by adding a phone number. Follow these instructions to add your phone number.

  1. Go to the Microsoft sign in page
  2. Enter your username in the form username@stu.jjc.edu and click 'Next'.
  3. On the next screen, type your password and click on 'Sign in'
  4. Click on Yes at the 'Stay signed in?' screen.
  5. Select Security Info (if not already selected) and Click on the + Add sign-in method to add the desired method. 
  6. Select Phone from the drop-down menu, then click 'Add'
  7. Enter your phone number, select Text me a code if you want to receive an SMS message or Call me if you want to receive a phone call.
  8. Enter the verification Code you received. 
  9. Click on Done to complete the registration process.
  10. In order to register additional methods, go to step 6 above and from the drop-down menu, select the desired method and continue the steps. 

• Step 4: Set up Multi-Factor Authentication (MFA) using Authenticator App

  We also recommend using Microsoft Authenticator App for MFA.  Use the steps below to add the Microsoft Authenticator App as an authentication method.

  1. Go to My security information page
  2. Enter your username as studenID@stu.jjc.edu and click on Next.
     
  3. Select either Text or Call for the verification
     
  4. Enter the code you received on your phone and click on Verify.
     
  5. Click Yes to continue.
     
  6. Select Add sign-in method.
     
  7. Select Authenticator App and click on Add.
     
  8. You will be presented with the Microsoft Authenticator screen that allows you to install the app on your phone.
     
  9. You will receive the following screen when you press Next. At this point you should have already installed the Microsoft Authentication App on your phone.
     
  10. On the Authenticator App on your phone select Add Account and then Work or school account.
      
  11. Scan the QR Code presented to register the account to the Authenticator App and click on Next. (If your phone can’t scan the code, click on Can’t scan image to get a numerical code).
  12. Enter the code on your Authenticator app on your phone and click Next.
      
      This is the Authenticator App where you enter the code.
      
  13. Click Next to finish setting up the Authenticator App.
      
  14. Change the default sign-in method to the Authenticator App. Click on Change.
      
  15. Select App based authentication – notification from the drop down and click Confirm.
      

• Step 5: Log in to MyJJC Portal

  If you have reset your password and registered for MFA per the steps on this page, you are ready to access the systems needed for your journey. To ensure you have proper access, log in to the MyJJC student portal.

  MyJJC student is our student portal. This is your primary point of access to your JJC information. After logging in, you can view information and complete tasks such as:

  • Access important information specifically for current students
  • Registering for classes
  • Making payments
  • Viewing academic history

  
  Log in to myJJC