IT Support

The content below goes over instructions for acquiring JJC ID and Username. Please note that many pages will link to our MyJJC intranet page.

Student 24/7 Tech Support Hotline: (866) 281-3638

What is my username?

  • Your JJC username allows you to access your JJC email, eResources, and iCampus/Canvas..
  • Student usernames are created 24 to 72 hours after applying to JJC.
  • Student usernames expire after 365 days of inactive registration.
  • Go to Find My JJC Username/ID to lookup your username.

What is my password?

Your account is created 24 to 72 hours after applying to JJC. To begin using your account, you must set your password.

  • Students: Set up password
  • Faculty/Staff: Follow the 'Password Creation' steps below if you are setting a password for the first time.

If you’ve lost or forgotten your password, you must change your password.

  • Students: Reset password
  • Faculty/Staff: Follow the 'Password Reset' instructions below.

How does my account get locked?


Students can access support for email, user ID/password issues, and eResources assistance by calling (866) 281-3638.

Mandatory Password Change

For security measures, users are encouraged to change their password every 120 days or at the beginning of each semester.

As a reminder, each user is responsible for any action taken with that user's login. No college employee or student should ever share or divulge their password to anyone, including other college students, faculty, and staff; nor should JJC employees and administrators ever request a user to divulge his or her password. Any password that a user believes may have been compromised must be changed immediately.

My JJC Help Videos


  • Password Creation

    1. Navigate to
    2. You will be immediately prompted to enter your username and password.
    • If you are off-campus, you will need to type the domain (JOLIET\) before your username:
      image of log-in prompt for password registration
    1. After successfully signing in, you will be greeted by the Password Registration Portal:image of welcome screen for the Password Registration Portal
    2. Click "Next," and you will be prompted to enter your current password:
      • Make sure that the system correctly identified you by looking at the "(logged in as:)" dialogue above the "Password:" field
        • The first log in was to verify that you had rights to access Joliet Junior College resources (i.e. that you are a student, faculty or staff member). This second log in is to get you into the Password Registration portal.
        • This process is intentional and ensures greater security.image of verification of password for JJC Resources
    3. Click "Next," and you will be prompted to answer security questions:
      1. These questions are generated randomly on loading the page to ensure that every user has a unique set of questions, though some may overlap.
      2. It is only necessary to answer 4 out of the 10 questions presented.
      3. Each answer must contain at least 4 characters and no two answers may be the same.image of prompt to enter security question answers
    4. Answer the questions you choose and click "Next."
      image of prompt to enter security question answers with next step highlighted
    5. Assuming that your answers met the criteria specified above, you will be greeted by the registration success page:
      image of registration success screen for JJC resources

  • Password Reset

    This guide assumes completion of the Password Registration process. If you have not completed those steps you will not be able to reset your password.

    1. Navigate to
    2. You will be immediately prompted to enter your email address:
      image of reset your password log-in screen, asking for your email address
    3. Next, you will be prompted to answer your security questions:
      1. Note that there are only two questions displayed and only one answer is necessary for password reset, though we answered four earlier.
      2. The four questions are randomized for security reasons and only two are displayed.
        image of prompt asking you to answer security questions
    4. Assuming that you answered the questions correctly, you will be prompted to change your password:
      • Note the length, precedence and complexity rules:
        1. Passwords must be at least eight characters
        2. You cannot use any of the previous 3 passwords set
        3. Uppercase characters of the English language (A-Z)
        4. Lowercase characters of the English language (a-z)
        5. Base 10 digits (0-9)
        6. Special characters: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
          image of screen asking you to enter your new passwords
    5. Assuming that the length, precedence and complexity rules are met and that the passwords matched, you will be greeted by the Password Reset success page:

    image of confirmation that your password has been reset