Grundy Workforce Job Board Services: Submission #4555

Job Description Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. Under general supervision, this individual will interact with customers over the phone and email. Throughout all of these interactions the Customer Service Representative must maintain a high level of professionalism, courtesy, and effectiveness. The individual will assist with sales orders, questions, complaints, and process returns. Each interaction affects the customer and company in either a positive or negative way, so a great Customer Service Representative is crucial to add value to the organization.
Enters and expedites Sales Orders.
Responds to customer inquiries with timely accurate information and high degree of professionalism.
Greets customers warmly and ascertains reason for calling.
Resolves order issues efficiently and effectively.
Supports Account Managers.
Creates credit memos and return goods authorizations.
Works with management team to stay updated on product knowledge and be informed of any changes in company policies.
Impacts the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
Works with Customer Service Director to ensure proper customer service.