Grundy Workforce Job Board Services: Submission #4470

serial: '4470'
sid: '913806'
uuid: 0e0c089b-5fe7-483a-afa0-f8763092d0e4
uri: /grundy-workforce-job-board-services
created: '1759171463'
completed: '1759171463'
changed: '1759239731'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
metatag: meta
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
  please_have_applicant:
    - online
  additional_information: ''
  address:
    address: '2550 Logistics Dr'
    address_2: ''
    city: Joliet
    country: ''
    postal_code: '60436'
    state_province: Illinois
  approved: '1'
  company_name: 'Saddle Creek Logistics Services '
  contact_email: ''
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |-
    The Customer Service Representative (CSR) is responsible for providing customers with high quality, professional customer service. The CSR acts as a liaison between the customer and Saddle Creek, assists customers on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, customers and the public.
    Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
    Check in all carriers for appointments and ensure quality and accuracy of process
    Accurate input and verification of merchandise receipts on a timely basis
    Maintain current customer contracts accurately and in a confidential manner
    Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
    Generating and retention of all required reporting for the customer and Saddle Creek
    Processing customer orders on a timely and accurate basis according to customer request.
    Communicates with the customer verbally and in writing with a professional and positive attitude.
  job_location: '2550 Logistics Dr. Joliet'
  job_requirements: |-
    Associates’ Degree preferred
    High School Diploma or GED required.
    Must have at least six (6) months of experience in a customer service role.
    Experience with working with a warehouse management systems (WMS) is preferred.
    Strong communication both verbally and in writing, especially through e-mail and over the phone
    Strong interpersonal skills
    Good problem solving and prioritizing skills
    Ability to effectively manage and resolve conflict
    Attention to detail to prepare and maintain accurate records and reports
    Ability to follow both written and verbal instructions
    Technology savvy
    Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
    Comfortable working in both office and warehouse environment with wide temperature ranges.
  job_title: 'Client Services Coordinator- 6am-2pm'
  lifting_requirements_25: 'No'
  lifting_requirements_50: 'No'
  list_job_until: '2025-10-31'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: '$20.50 per hour'
  terms_of_service: '1'
  web_address: 'https://www.sclogistics.com/careers/'