Grundy Workforce Job Board Services: Submission #4461

Company Info
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Company Name: Planet Fitness
Address:
1901 W Jefferson St
Joliet, Illinois. 60435

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Website Address (Optional): https://planet-fitness.careerplug.com/jobs?z=&d=25&loc=0&n=&t=&locale=en-US#job_filters


Job Details
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Job Title: Member Services Representative (W Jefferson)
Job Location: 1901 W Jefferson St.  Joliet
Over 18 Required: Yes
Employment Type: Full Time
Work Shift: 1st
Rate: $15.50 - $18.00 an hour
Number of Positions: 1
Please Have Applicant: Apply in Person, Apply Online
Job Description:
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
Rewards and Recognition Programs
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Job Requirements:
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
Will occasionally encounter cleaning chemicals during shift.


Lifting Requirements - 25+ lbs (unassisted): Yes
Lifting Requirements - 50+ lbs (unassisted): Yes
List Job Until: 10/27/2025


Special Posting Instructions
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