Grundy Workforce Job Board Services: Submission #3767

Job Description Shift and schedule
Weekends as needed
Monday to Friday

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.

Office Practices

Provide leadership and support for all employees and dentists in the clinic
Oversee daily operations of the dental office by managing employee relations, patient relations, and achieving operational goals
Manage patient relations, team productivity, collections and receivables, office goals, and miscellaneous operations expenses
Oversee employee hours to not supersede 40 hours in a work week/Process payroll bi-weekly
Administrative tasks such as financial report review, bank deposits, revenue posting, and staff payroll/bonus
Front desk duties to include/not limited to: scheduling appointments, treatment plans-fabrication, presentation and closing, recall program, reinstatement program
Lead morning huddle
Utilization of Denticon Software for all management practices of the dental office
Maintain a professional work environment
Problem solving with solution based results
Exceptional communication/customer service skills
Focus on building relationships with patients and team members
Stimulate new patient growth by supporting sales, marketing and promotional programs.
Computer Literacy
Morning Huddle

Prepare for the day through the morning huddle and assist in the following as necessary:
Organize the next day’s charts
Attach routers, review financial arrangements, concerns
Discuss needed appointments, concerns for the day, thought for the day, celebrations for the day, open time in the schedule, crunch time, and other important information that will enable the day to go smoothly.
Customer Service and Patient Contact

Establish strong and healthy rapport with patients and communicate with patients in an understandable and professional way
Present procedures and our office with enthusiasm
Make each visit a pleasant one for the patient
Confirm patient’s experience in office was pleasant; facilitate rectifying issues/situations that arise
Reporting and Collections

Approve Denticon day sheets before end of day.
Verify all deposits/transactions
Deposit cash in the bank by end of day
Perform tracking of daily production/collection; communicate with staff daily in reference to goals and provide strategy for remaining working days of month to achieve goal.
Appointments and Recall

Assist in or make next appointment for patient before patient leaves the office
Call patients who are 10 minutes late or more, call no-shows, reschedule patients if possible
Manage schedule daily; Actively print/govern reports for recall/treatment reinstatement; delegate to employees to achieve results
Manage/govern patients in the schedule—in need of recall/treatment
Other Duties

Participate in community awareness events and activities
Participate in continuing education
Be an active participant in staff meetings
Promote team concept by interacting with others in the office
Actively assist all members of the staff when assistance is needed
Records Management

See that records are securely stored and handled in compliance with legal requirements, including HIPAA privacy and security regulations if applicable
Accurately record medical and dental histories