Grundy Workforce Job Board Services: Submission #3428

serial: '3428'
sid: '719516'
uuid: 8bf6b645-a6ab-4963-9ca1-46f843ae5658
uri: /grundy-workforce-job-board-services
created: '1679420523'
completed: '1679420523'
changed: '1679420523'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
    - 3rd
  please_have_applicant:
    - online
  additional_information: BH
  address:
    address: '222 Gore Rd'
    address_2: ''
    city: Morris
    country: ''
    postal_code: '60450'
    state_province: Illinois
  approved: '0'
  company_name: 'Holiday Inn Express and Suites BH'
  contact_email: ''
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |-
    The purpose of the Night Auditor position at The Holiday Inn Express & Suites Morris is to provide world class service to all guests. The Night Auditor is primarily responsible for auditing daily revenues for accuracy. The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Hotel’s Culture.

    ESSENTIAL DUTIES
    Must be able to work any day of the week, including holidays and weekends.

    Balance and audit for accuracy all room and tax charges, cashier’s reports, and
    guest accounts.

    Complete and transmit daily management and accounting reports and supporting
    documents.

    Prepare customer tracking reports, market segmentation reports, food and beverage
    revenue reports, and other auditing reports necessary to ensure the accurate
    accounting of hotel revenues and expenses.

    Greets and completes check-in procedures for arriving guests on a daily basis,
    using computerized methods

    Perform guest departure (check-out) in order to close guests’ accounts and
    insure accuracy on the folio.

    Correct any problems that may have been added to the folio to insure a satisfied
    guest at check out.

    Regularly calculates and/or posts monies, receipts, guest accounts and other
    forms of credit using accurate, proper cash handling methods in order to present
    the customer with timely and precise hotel charges upon check-out and maintain
    accurate hotel records.

    Answers inquiries and accepts reservations, both in person and by telephone, by
    communicating hotel rates and information by using suggestive selling
    techniques to sell room nights, increase occupancy and revenue.

    Maintains good customer relations by answering questions and taking care of
    customer concerns in a timely and knowledgeable manner, in person and on the
    phone.

    Operates the telephone equipment by accepting incoming calls, assisting in-
    house calls to get to the correct department in a timely manner, scheduling and
    setting wake up calls and setting trace requests to provide guests with timely and
    efficient service.

    Maintains a friendly, cheerful and courteous demeanor at all times.

    Performs the shift checklist to insure accuracy of all aspects of the shift.

    Serves as a cashier and attendant for the market as needed.

    Maintain complete knowledge of and comply with all departmental
    policies/service procedures/standards.

    Communicate with other hotel departments as necessary to resolve accounting
    discrepancies

    Conveys company information, decisions, or problems to appropriate parties on a
    timely basis.

    Act as Manager on Duty.

    Adhere to hotel requirements for guest/employee accidents or injuries and in
    emergency situations.

    CUSTOMER SERVICE AND GUEST SATISFACTION
    Maintain a high standard of personal appearance and proper uniform within
    entire department

    Greets guests, visitors and team members in a courteous and friendly manner

    Assists guests and team members with anything that they may need

    Performs other duties as assigned, requested, or deemed necessary by
    management

    SAFETY AND SECURITY
    Be proficient in Safety and Security Policies

    Report any suspicious activity of guest, visitors or staff

    Always maintains security for guests and property by keeping room doors locked

    Write up Guest Incident reports as needed

    Perform duties in accordance with Safety and Security Policies

    Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

    Benefits:
    401(k)

    Dental insurance

    Employee discount

    Health insurance

    Life insurance

    Paid time off

    Referral program

    Vision insurance

    Schedule:
    8 hour shift

    Day shift

    Holidays

    Monday to Friday

    Night shift

    On call

    Overtime

    Weekend availability
  job_location: Morris
  job_requirements: |
    PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS
    Physically and visually able to utilize a computer keyboard, printer, phones, and
    basic office supplies

    Firm and simple grasping is an ongoing requirement for all aspects of work

    Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be
    up to 50 lbs.

    Able to stand and walk for long periods of time through the work day

    Reaching, pushing, pulling, twisting of body at the waist, and bending are
    required

    SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
    High School Diploma, GED, or equivalent years of relevant work experience
    required

    Previous customer service or hotel experience required, “Hilton” Experience
    helpful.

    Friendly demeanor and excellent communication and customer service skills

    Good organizational and prioritization skills

    Prior computer experience using windows-based software preferred

    Ability to commute/relocate:
    Morris, IL 60450: Reliably commute or planning to relocate before starting work (Required)
  job_title: 'Night Auditer'
  lifting_requirements_25: 'Yes'
  lifting_requirements_50: 'Yes'
  list_job_until: '2023-04-08'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: hourly
  terms_of_service: '1'
  web_address: 'https://www.indeed.com/rc/clk?jk=57674955e707fa2e&from=hp&tk=1gs2jc4adpkd3801'