Grundy Workforce Job Board Services: Submission #3428

Job Description The purpose of the Night Auditor position at The Holiday Inn Express & Suites Morris is to provide world class service to all guests. The Night Auditor is primarily responsible for auditing daily revenues for accuracy. The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Hotel’s Culture.

ESSENTIAL DUTIES
Must be able to work any day of the week, including holidays and weekends.

Balance and audit for accuracy all room and tax charges, cashier’s reports, and
guest accounts.

Complete and transmit daily management and accounting reports and supporting
documents.

Prepare customer tracking reports, market segmentation reports, food and beverage
revenue reports, and other auditing reports necessary to ensure the accurate
accounting of hotel revenues and expenses.

Greets and completes check-in procedures for arriving guests on a daily basis,
using computerized methods

Perform guest departure (check-out) in order to close guests’ accounts and
insure accuracy on the folio.

Correct any problems that may have been added to the folio to insure a satisfied
guest at check out.

Regularly calculates and/or posts monies, receipts, guest accounts and other
forms of credit using accurate, proper cash handling methods in order to present
the customer with timely and precise hotel charges upon check-out and maintain
accurate hotel records.

Answers inquiries and accepts reservations, both in person and by telephone, by
communicating hotel rates and information by using suggestive selling
techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by answering questions and taking care of
customer concerns in a timely and knowledgeable manner, in person and on the
phone.

Operates the telephone equipment by accepting incoming calls, assisting in-
house calls to get to the correct department in a timely manner, scheduling and
setting wake up calls and setting trace requests to provide guests with timely and
efficient service.

Maintains a friendly, cheerful and courteous demeanor at all times.

Performs the shift checklist to insure accuracy of all aspects of the shift.

Serves as a cashier and attendant for the market as needed.

Maintain complete knowledge of and comply with all departmental
policies/service procedures/standards.

Communicate with other hotel departments as necessary to resolve accounting
discrepancies

Conveys company information, decisions, or problems to appropriate parties on a
timely basis.

Act as Manager on Duty.

Adhere to hotel requirements for guest/employee accidents or injuries and in
emergency situations.

CUSTOMER SERVICE AND GUEST SATISFACTION
Maintain a high standard of personal appearance and proper uniform within
entire department

Greets guests, visitors and team members in a courteous and friendly manner

Assists guests and team members with anything that they may need

Performs other duties as assigned, requested, or deemed necessary by
management

SAFETY AND SECURITY
Be proficient in Safety and Security Policies

Report any suspicious activity of guest, visitors or staff

Always maintains security for guests and property by keeping room doors locked

Write up Guest Incident reports as needed

Perform duties in accordance with Safety and Security Policies

Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

Benefits:
401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Schedule:
8 hour shift

Day shift

Holidays

Monday to Friday

Night shift

On call

Overtime

Weekend availability