Company Info
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Company Name: SEPS INC
Address:
7531 BRUSH HILL ROAD
BURR RIDGE, Illinois. 60527

Phone (Optional): (630) 320-3092
Fax (Optional): {Empty}
Contact Title (Optional): {Empty}
Contact Name (Optional): BRYAN SKALNIK
Contact Email (Optional): BSKALNIK@SEPS-INC.COM
Website Address (Optional): WWW.SEPS-INC.COM


Job Details
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Job Title: Field Services Coordinator
Job Location: Burr Ridge, IL 
Over 18 Required: Yes
Employment Type: Full Time
Work Shift: 1st
Rate: $20 PER HOUR
Number of Positions: 1
Please Have Applicant: Email Resume/Cover Letter, Apply Online
Job Description:
The coordinator is responsible for maintaining the Field Engineer's daily schedule. Schedule return trips with customers when parts are in. Maintain the on-call schedule for Field Engineers and Service Technicians. Maintain customer database with current information. Clear and concise communications with various departments, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Job Requirements:
· Work with managers and other departments to obtain the required information to properly set up service records for PM, Emergency, and General maintenance appointments.

· Take incoming customer calls.

· Schedule and coordinate all service calls

· Create dispatch tickets for all service calls.

· Dispatch Field Engineers, one call at a time.

· Dispatch Field Engineer from home to first call.

· Debrief Field Engineers after completion of each call.

· Maintain the dispatch board/schedule.

· Forecast workload for 2 weeks out

· Contact customers with a “Parts Pending” status as parts are received for scheduling

· Follow up on all pending and recommended work with customers utilizing the pending work log.

· Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files, and renewals.

· Assist the Regional Sales Team

· Assist with ordering parts for special orders.

· Forward list of parts used by technicians to the warehouse

· Performs various administrative tasks

· Performs other related duties as required

Lifting Requirements - 25+ lbs (unassisted): Yes
Lifting Requirements - 50+ lbs (unassisted): No
List Job Until: 04/29/2022


Special Posting Instructions
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Additional Information:
https://www.linkedin.com/jobs/view/3019303284

I agree to the terms of service.: Yes


approved: Yes
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