Grundy Workforce Job Board Services: Submission #2847

Job Requirements · Work with managers and other departments to obtain the required information to properly set up service records for PM, Emergency, and General maintenance appointments.

· Take incoming customer calls.

· Schedule and coordinate all service calls

· Create dispatch tickets for all service calls.

· Dispatch Field Engineers, one call at a time.

· Dispatch Field Engineer from home to first call.

· Debrief Field Engineers after completion of each call.

· Maintain the dispatch board/schedule.

· Forecast workload for 2 weeks out

· Contact customers with a “Parts Pending” status as parts are received for scheduling

· Follow up on all pending and recommended work with customers utilizing the pending work log.

· Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files, and renewals.

· Assist the Regional Sales Team

· Assist with ordering parts for special orders.

· Forward list of parts used by technicians to the warehouse

· Performs various administrative tasks

· Performs other related duties as required