Grundy Workforce Job Board Services: Submission #4594

Job Description A Shift- Mon-Thurs, 5:00am – 3:30pm
2nd Shift- Mon-Fri 4:00pm- 12:30am
To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.
Enter customer orders and scan / index documents as required.
Schedule the pick ups and delivery of customer loads.
Properly document orders in computer and update customer contact information.
Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
Clearly understand goals, policies, and procedures of RJW.
Communicate customer problems, leads, and inquiries to the appropriate personnel.
Maintain confidentiality of company information.
Recommend improvements and implement approved improvements.
Update reports as required by operations manager and COO.
Assist local dispatcher in update of Tee Cards.
Other tasks as assigned by manager.