Grundy Workforce Job Board Services: Submission #4500

serial: '4500'
sid: '915721'
uuid: 37ff5983-7b2e-4bb4-b1cd-423a988dbf4c
uri: /grundy-workforce-job-board-services
created: '1759846824'
completed: '1759846824'
changed: '1759955306'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
metatag: meta
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
  please_have_applicant:
    - online
  additional_information: ''
  address:
    address: '19521 NE Frontage Rd'
    address_2: ''
    city: Shorewood
    country: ''
    postal_code: '60404'
    state_province: Illinois
  approved: '1'
  company_name: 'TRANSCHICAGO TRUCK GROUP'
  contact_email: ''
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |-
    Greet customers and initiate the write up process by verifying:
    Owner of the vehicle and contact information,
    Owner’s preferred method of communication,
    Method of payment or purchase order number,
    Who’s authorized to approve repairs and future payments,
    If the unit is under warranty and if there are any open campaigns or recalls,
    Customer’s specific concerns.
    Perform inspections of customer equipment and thoroughly document information about the vehicle’s service needs based on findings.
    Create repair order in DMS, and secure customer signature.
    Notify foreman and parts department of incoming work and update comments in Decisiv through workflow.
    Communicate updates from customer to foreman in Decisiv – ensure all proper documentation updates are attached.
    Convey diagnosis updates from shop and upsell additional repairs recommended by technician.
    Ensure that vehicles are parked in designated parking areas, verifying unit is locked and all keys are secured and can be easily located.
    Manage Work in Process and update customers on a consistent basis.
    Track status of all trucks in the shop and provide customers with updates according to their preferred method of communication.
    Acquire customer approvals, provide estimates, book and close all retail service tickets.
    Assist with closing other repair orders as needed.
    Answer phones and greet customers with professional and welcoming manner.
    Effectively communicate all pertinent information acting as liaison between the Service Department and the customer.
    Communicate with customer throughout the invoice process.
    Advocate for a positive survey response.
  job_location: '19521 NE Frontage Rd. Shorewood'
  job_requirements: |-
    Strong customer service skills and the ability to have compassion for TransChicago’s network of customers.
    Ability to work well with a wide range of personalities and emotional states.
    Excellent communication skills - oral and written (frequent and detailed documentation is required in this position).
    Mechanical inclination and attention to detail.
    Commitment to complete Service Advisor training in ARC, Decisiv, and Procede.
    Valid driver's license and ability to meet insurance requirements.
    Prior experience as a Service Advisor or Service Writer in the trucking or automotive industry is a huge plus.
  job_title: 'Service Advisor'
  lifting_requirements_25: 'No'
  lifting_requirements_50: 'No'
  list_job_until: '2025-11-21'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: '$40,000 a year'
  terms_of_service: '1'
  web_address: 'https://www.transchicago.com/careers/'