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Grundy Workforce Job Board Services: Submission #3817
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Submission information
Submission Number: 3817
Submission ID: 778591
Submission UUID: 97ce7600-c309-4563-9f33-0a21b5b231de
Submission URI: /grundy-workforce-job-board-services
Created: Thu, 01/18/2024 - 11:22
Completed: Thu, 01/18/2024 - 11:22
Changed: Mon, 01/22/2024 - 13:30
Remote IP address: 216.125.168.2
Submitted by: Anonymous
Language: English
Is draft: No
Webform: Grundy Workforce Job Board Services
Submitted to: Grundy Workforce Job Board Services
Company Info
GameStop
Morris , Illinois
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Job Details
Key Holder/Sales Associate
257 E US Route 6, Morris, IL 60450
Yes
Part Time
1st, 2nd, 3rd
$14.50 - $15.50 an hour
1
Apply Online
Shift and schedule
Extended hours
8 hour shift
Weekends as needed
10 hour shift
Night shift
Day shift
Monday to Friday
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, applies all selling behaviors during every transaction, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store,(remove “to assist them”)
Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, ensuring every guest receives top notch guest service
Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program
Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
Assist leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
Assist store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
Check shipments for discrepancies/shortages and record any discrepancies in the POS system
Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift
Supervise and delegate tasks to Game Advisors in absence of management.
Extended hours
8 hour shift
Weekends as needed
10 hour shift
Night shift
Day shift
Monday to Friday
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, applies all selling behaviors during every transaction, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store,(remove “to assist them”)
Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system, ensuring they experience top notch guest service
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, ensuring every guest receives top notch guest service
Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program
Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
Assist leaders with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
Assist store team in meeting and exceeding sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader
Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
Ensure that Game Planner and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
Check shipments for discrepancies/shortages and record any discrepancies in the POS system
Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift
Supervise and delegate tasks to Game Advisors in absence of management.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
Must be at least 18 years of age and present state-required proof of age documents
Must be able to provide genuine and friendly assistance to every guest during every visit
At least 1 year of retail sales, guest service, and/or management experience required
High school diploma or GED required
Video game knowledge preferred
Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet
Must be able to work alone and move throughout the store unassisted for up to 10 hours
Must have transportation to make bank deposits as required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient guest service skills
Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
Ability to work in a fast-paced, rapidly changing environment
Ability to operate POS computer system and properly complete required paperwork
Working understanding of basic math functions (add, subtract, multiply, divide)
Working knowledge of alphabetizing
Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
Proficient problem solving skills and judgment abilities
Proficient ability to carry out instructions furnished in written, oral or diagram form
Ability to deliver bank deposits according to loss prevention safety guidelines
Ability to work extended hours/days as necessary, including Sundays
Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Education:
High school or equivalent (Preferred)
Must be at least 18 years of age and present state-required proof of age documents
Must be able to provide genuine and friendly assistance to every guest during every visit
At least 1 year of retail sales, guest service, and/or management experience required
High school diploma or GED required
Video game knowledge preferred
Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet
Must be able to work alone and move throughout the store unassisted for up to 10 hours
Must have transportation to make bank deposits as required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient guest service skills
Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
Ability to work in a fast-paced, rapidly changing environment
Ability to operate POS computer system and properly complete required paperwork
Working understanding of basic math functions (add, subtract, multiply, divide)
Working knowledge of alphabetizing
Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
Proficient problem solving skills and judgment abilities
Proficient ability to carry out instructions furnished in written, oral or diagram form
Ability to deliver bank deposits according to loss prevention safety guidelines
Ability to work extended hours/days as necessary, including Sundays
Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Education:
High school or equivalent (Preferred)
No
No
02/16/2024
Special Posting Instructions
SUMMARY
The Senior Game Advisor provides outstanding guest service experiences in a selling culture using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. Working under general supervision, this position ensures products are easy to see and buy, builds sales by sharing product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. Senior game advisors model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.
The Senior Game Advisor provides outstanding guest service experiences in a selling culture using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. Working under general supervision, this position ensures products are easy to see and buy, builds sales by sharing product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities. Senior game advisors model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.
Yes
Yes