Grundy Workforce Job Board Services: Submission #3701

Job Description Responsibilities:
The Journeys and Adventures that Await
Acknowledges and welcomes patients and visitors.
Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
As directed, conveys information to patients and/or visitors.
Assistants or calls for assistance with patients with ambulatory difficulties.
Obtains registration information from patient for input into EPIC.
Verifies and/or updates demographic and health plan information.
Checks patients in and out of clinic.
Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
Schedules appointments into EPIC according to Practice protocol.
Conveys schedule changes to appropriate staff.
Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
Pulls patient charts, files information correctly info patient charts, and maintains filing system.
Prepares charts to clinic and/or Practice specifications.
Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
Balances daily cash and collections.
Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
Understands limits of responsibility by not providing medical advice to patients.
Performs all other duties/responsibilities as assigned