Grundy Workforce Job Board Services: Submission #3245

serial: '3245'
sid: '680871'
uuid: 91317707-6746-4c03-9a74-ac50a7a464ee
uri: /grundy-workforce-job-board-services
created: '1672846400'
completed: '1672846400'
changed: '1672861491'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '0'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
data:
  employment_type:
    - 'Full Time'
  work_shift:
    - 1st
  please_have_applicant:
    - online
  additional_information: ''
  address:
    address: '260 N Chicago St'
    address_2: ''
    city: Joliet
    country: ''
    postal_code: '60432'
    state_province: Illinois
  approved: '1'
  company_name: 'State of Illinois'
  contact_email: ''
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |-
    Under supervision, performs a variety of tasks related to the function of a customer service representative. Serves as liaison between the Bureau of Identification and user agencies and the public answering questions, providing information related to criminal history background inquiries and other criminal justice or noncriminal transactions

    Job Responsibilities
    Serves as liaison between the bureau and user agencies to answer questions, provide information, perform maintenance and coordinate expedited processing of inquiries, submissions, and subpoenas, etc.

    Responds to inquiries regarding both criminal and noncriminal justice submission processing and procedural tasks related to the Criminal History Record Information System (CHRI) program

    Responds to inquiries regarding billing and other services related to the Criminal History Record Information (CHRI) program

    Provides information and assistance to users to explain or clarify rules, policies, and procedures regarding various elements of the CHRI program

    Performs follow-up phone calls

    Logs all calls for technical information into the call center software

    Serves as receptionist, receives and directs visitors, monitors in/out board to provide information regarding the status of agency personnel.

    Routes messages using the departmental email or other application package

    Makes certain that calls, email, faxes and mail received are transferred or connected properly

    Uses businesslike etiquette when communicating with internal and external customers

    Answers questions when the information is readily available

    Represents the Illinois State Police Bureau of Identification in a professional manner at all times when interacting with customers

    Performs a variety of office support functions.

    Performs data entry, submission processing, CHRI data queries, updating and accessing computerized information

    Uses current office equipment and technologies to perform tasks

    Makes corrections or updates to CHRI data as needed

    Logs deficiencies, problems and outcomes into call center software

    Follows oral and written instructions.

    Gains and applies experience and knowledge in evolving automated office equipment and technology to tasks performed in the field of customer service

    Attends and participates in staff meetings, conferences, workshops and other activities relevant to the duties enumerated above

    Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
  job_location: Joliet
  job_requirements: |-
    Minimum Qualifications
    Knowledge, skill and mental development equivalent to the completion of high school, and one (1) year of related office experience

    Requires ability to type accurately at least 35 words per minute.

    Preferred Qualifications
    One (1) year experience working with the state CHRI programs or similar system.

    One (1) year experience working in an office setting.

    One (1) year experience following oral and/or written instructions.

    Requires ability to pass a background check, drug test and fingerprinting.
  job_title: 'OFFICE ASSISTANT Opt 2- Customer Support'
  lifting_requirements_25: 'No'
  lifting_requirements_50: 'No'
  list_job_until: '2023-02-08'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: '$3,196 - $4,235 a month'
  terms_of_service: '1'
  web_address: 'https://www.indeed.com/applystart?jk=021352522ca9abb9&from=vj&pos=bottom&mvj=0&jobsearchTk=1glulq5u5ma5d801&spon=0&sjdu=YmZE5d5THV8u75cuc0H6Y26AwfY51UOGmh3Z9h4OvXj4m1gVVt4UKi3viwmCHHR2nUUKYs5yKqp3Fg7KgmoxhA&vjfrom=mobhp_jobfeed&astse=55951ae11e4f1bea&assa'