Grundy Workforce Job Board Services: Submission #3233

Job Description Manage/ensure collection of accurate data related to appointment scheduling, registration, financial transactions, document scanning, and detailed messaging utilizing excellent customer service skills and professionalism. Candidate must have the ability to work 40 hours/week between the hours of 7:30am-5:30pm Monday-Friday (actual shift hours may vary).

Reception Responsibilities
· Greet patients upon entry to the building

· Collect patient payments when payment is required; issues payment receipt

· Initiate patient flow process by correct placement of chart for appointment services

· Work with clinical staff to ensure timely patient flow throughout the clinic

· Act as a liaison between patients, patient’s representative, physicians, and other staff members

· Balance cash drawer and complete daily ledger for all incoming monies

· Help keep reception area and work areas neat and clean

· Ensure that follow up appointments are scheduled

· Proper documentation of missed, cancelled, and non-rescheduled appointments

· Separate and distribute incoming faxes and mail

· Relay orders for outside diagnostic studies and referrals

· Obtain any necessary authorizations for outgoing services

· Perform other clerical tasks as assigned

Call Center Responsibilities
· Answer incoming phone calls with standard greeting and identification in a courteous and professional manner

· Receive and convey messages in writing, verbally and electronically

· Assist in patient scheduling and rescheduling needs

· Maintain patient accounts by obtaining, recording, and updating personal and financial information

· Direct calls to proper extensions and/or voice mail or takes messages, as required

Medical Record Responsibilities
· Scan and index patient records into EMR system

· Print appointment paperwork

· Manage fax press

Customer Service
· Professional communication with patients, families, physicians and institutional departments to achieve optimal urological care delivery as directed

· Provides for timely communication to patients, families, physicians, and other staff members

· Recognizes and reports circumstances and situations not achieving patient/family satisfaction

· Recognizes and reports communication issues personally and emergently with issues of urgency or potentially requiring managerial or administrative intervention

Technology
· Provide for documentation electronic environment following established protocols

· Ensure responsibility of current passwords for required institutions and facilities

Safety
· Follow safety standards in all aspects of performance of the above essential functions

· Follow standard precautions in the provision of patient care and implements other infection control measures as necessary

· Reports/documents unexpected occurrences involving patients and others as appropriate

· Follows facility specific emergency and disaster preparedness plans

Administrative Competencies
· Protects patients’ rights by maintaining confidentiality of personal and financial information in accordance with HIPAA guidelines/regulations

· Maintains attire standards of the departmental dress code

· Observes and respects the confidentiality of information in regards to patients, doctors, and fellow employees

· Cross trained to primary tasks of medical records

· Maintains operations by following policies and procedures; reporting needed changes