Grundy Workforce Job Board Services: Submission #2844

Job Description Title: Service Advisor ( 1:00pm to 10:00pm - Monday through Friday​ )
Location: Shorewood, IL

Position Summary:
The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Essential Functions & Responsibilities:
Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
Establish customer's method of payment. Obtain credit approval, if necessary.
Create repair orders in the business system, create repair order files, and secure service input cards with customer signatures in standardized repair order jackets.
Notify foreman of incoming work, repair order status, and comments in CDK.
Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly using standardized key tags.
Communicate updates from customer to foreman via comments in Service Link.
Check on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and get proper authorization before any additional repairs are performed.
Handle telephone inquiries regarding inbound work and work in process.
Review repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
Other duties as assigned.

Required Knowledge, Skills & Abilities:
Customer service focused.
Ability to be flexible in a fast-paced environment.
Embraces change.
Able to train and develop others.
Superior organizational skills.

Education and/or required experience:
High School Diploma.
1-3 years experience in the automotive or service industry.
Customer service experience.
Technical experience in engine operation and repair.
Valid driver’s license.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.