Grundy Workforce Job Board Services: Submission #2821

serial: '2821'
sid: '607626'
uuid: 3e722414-5d08-44e7-8396-a788951e1795
uri: /grundy-workforce-job-board-services
created: '1646945269'
completed: '1646945269'
changed: '1646945269'
in_draft: '0'
current_page: ''
remote_addr: 216.125.168.2
uid: '46161'
langcode: en
webform_id: grundy_workforce_job_board
entity_type: node
entity_id: '4061'
locked: '0'
sticky: '0'
notes: ''
data:
  employment_type:
    - 'Part Time'
  work_shift:
    - 1st
    - 2nd
    - 3rd
  please_have_applicant:
    - email
  additional_information: ''
  address:
    address: ''
    address_2: ''
    city: Morris
    country: ''
    postal_code: ''
    state_province: Illinois
  approved: '1'
  company_name: 'Grundy Transit System'
  contact_email: hr@grundyco.org
  contact_name: ''
  contact_title: ''
  fax: ''
  job_description: |-
    SUMMARY:
    Under the direction of the Operations Manager, the part-time Dispatcher has responsibility for the coordination 
    and implementation of GTS bus schedules. The position ensures that there are adequate vehicles and operators 
    available for the scheduling of the transportation of GTS customers. The position also handles incoming calls, 
    answers questions and records actions, responds to emergency telephone requests as appropriate, referring to 
    supervisor if needed, operates Push-To-Talk phone equipment, and maintains computerized records and files 
    related to the GTS program. The position of Dispatcher is a safety-sensitive position. Dispatcher is required to 
    work designated hours with potential overtime, including evening, weekends, and odd hours in an office 
    environment with some field work. This position handles highly sensitive and/or confidential information and 
    will represent GTS in a variety of capacities. This position is contingent upon grant funding. The hours of the 
    position will be 1:30 pm to 6:00 pm or 7:00 pm Monday through Friday. 
    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    1. Develops and implements daily routing and dispatch systems of GTS.
    2. Coordinates closely with the Operations Manager the planning and scheduling of daily GTS routes and
    the assignment or reassignment of drivers and equipment, as necessary.
    3. Receives calls from customers requesting door-to-door and curb-to-curb service and schedules trips
    accordingly.
    4. Coordinates, oversees, and dispatches Bus Operators, which requires the ability to give directions to
    them; communicates with Bus Operators on their routes as necessary in a clear, concise manner.
    5. Consistently assesses transit routes to ensure integrity of schedules.
    6. Communicates correctly, all appropriate policy information to customers and those inquiring about GTS
    services.
    7. Assists with the rider registration process if needed.
    8. Enters new clients into and regularly updates the Rider Database, as needed.
    9. Writes and sends out no show, late cancellation, and suspension letters.
    10. Keeps both manual and computerized records (time sheets, mileage, equipment use, etc.) for the
    purpose of the efficient operation of the department.
    11. Maintains a variety of reports, records, and files related to GTS, including Rides Denied lists, No Show
    lists, and others as required, etc.
    12. Assists management with the completion or creation of reports for a variety of GTS needs.
    13. Supports Bus Operators as necessary.
    14. Maintains familiarity with GTS policies and procedures and review at least annually.
    15. Monitors and arranges bus maintenance.
    16. Other duties as assigned
  job_location: Morris
  job_requirements: |-
    KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
    Knowledge of: 
    • Roads, streets, development, and neighborhoods in Grundy County.
    • Methods, materials, and equipment used to provide for an effective transportation program.
    • Laws and regulations governing the transportation of passengers.
    • Office, scheduling, and computerized practices.
    • Record keeping procedures.
    • Customer service practices and procedures.
    • Rules, regulations, practices, and procedures affecting transit safety.
    • Public transit practices and procedures, including COVID related procedures.
    Skills:
    • Oral and written communication skills, including the ability to relay information clearly and accurately
    to the appropriate individual.
    • Computer software and internet – especially Microsoft Office (Word, Excel, Access, and Outlook),
    mapping software, and other internet search options.
    • Excellent customer service and people skills.
    • Attention to detail – must be extremely detail oriented.
    • Must demonstrate and exercise responsible decision making skills.
    Ability to:
    • Focus and multi-task competently, as this position often requires attention of several tasks going on at
    the same time.
    • Communicate orally in the English language with individuals in a face-to-face, one-on-one, or group
    setting, or by telephone.
    • Produce documents written in the English language with clearly organized thoughts using proper
    sentence construction, punctuation, and grammar.
    • Work cooperatively with other GTS employees, municipal and non-profit figures, and members of the
    public.
    • Be reliable, patient, cooperative, and work well under stress.
    • Work safely without presenting a direct threat to self or others.
    • Work well independently.
    MINIMUM REQUIREMENTS: 
    1. High School diploma or GED.
    2. Must possess a valid Illinois Driver’s License.
    3. Ability to speak Spanish is strongly desired.
    4. Minimum two years previous work experience in a comparable organization performing related
    responsibilities and tasks, with increasing levels of responsibility.
    5. Supervisory background is a plus.
    PHYSICAL REQUIREMENTS:
    The duties of this position require frequent sitting, standing, bending, reaching, and excellent hand/eye/foot 
    coordination required for driving a motor vehicle for extended periods of time. May require lifting or moving 
    objects up to 30 lbs. Requires manual dexterity sufficient to operate standard office machines such as 
    computers, fax machines, calculators, the telephone and other office equipment. Talking, hearing, and seeing 
    essential to performing required job functions. Specific vision abilities required by this job include distance 
    vision, peripheral vision, depth perception, and ability to adjust focus.
    WORKING CONDITIONS WHILE PERFORMING ESSENTIAL DUTIES:
    The working environment is mostly office with possible occasional field work. While performing the office duties 
    of this job, the employee works in a temperature controlled, non-smoking environment. Field work may require 
    exposure to inclement weather conditions. The employee is required to make occasional trips off-site by motor 
    vehicle, at times for extended periods. The noise level varies but is generally moderate to loud. Some local, 
    county, or state travel may be required.
    EQUIPMENT USED:
    General office equipment will be used including personal computers, printers, scanners, copiers, phones, faxes, 
    and software. In addition, frequently operates Push-To-Talk phones, and may be required as needed to operate 
    a variety of vehicles including 14 passenger buses and 12 passenger buses and mobility lifts.
    TO APPLY:
    Send resume to HR@grundyco.org with “Part-Time GTS Dispatcher” in the subject line or mail to Grundy County 
    Administration, Attn: HR 1320 Union Street, Morris, IL 60450
    No Phone Calls Please
  job_title: 'Part-Time GTS Dispatcher'
  lifting_requirements_25: 'Yes'
  lifting_requirements_50: 'No'
  list_job_until: '2022-04-30'
  number_of_positions: '1'
  over_18_required: 'Yes'
  phone: ''
  rate: '$15.30 / hr'
  terms_of_service: '1'
  web_address: ''