Job Details |
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| Job Title: | OFFICE ASSISTANT Opt 2- Customer Support |
| Company: | State of Illinois |
| Address: | 260 N Chicago St |
| Joliet | |
| Illinois | |
| 60432 | |
| Phone: | |
| Fax: | |
| Website: | https://www.indeed.com/applystart?jk=021352522ca9abb9&from=vj&pos=bottom&mvj=0&jobsearchTk=1glulq5u5ma5d801&spon=0&sjdu=YmZE5d5THV8u75cuc0H6Y26AwfY51UOGmh3Z9h4OvXj4m1gVVt4UKi3viwmCHHR2nUUKYs5yKqp3Fg7KgmoxhA&vjfrom=mobhp_jobfeed&astse=55951ae11e4f1bea&assa |
| Contact Title: | |
| Contact Name: | |
| Email: | |
| Job Description | |
| Employment Type: | Full Time |
| Job Location: | Joliet |
| Job Title: | OFFICE ASSISTANT Opt 2- Customer Support |
| Openings: | 1 |
| Over 18 Required: | Yes |
| Rate: | $3,196 - $4,235 a month |
| Shift: | 1st |
| Description: |
Under supervision, performs a variety of tasks related to the function of a customer service representative. Serves as liaison between the Bureau of Identification and user agencies and the public answering questions, providing information related to criminal history background inquiries and other criminal justice or noncriminal transactions Job Responsibilities Serves as liaison between the bureau and user agencies to answer questions, provide information, perform maintenance and coordinate expedited processing of inquiries, submissions, and subpoenas, etc. Responds to inquiries regarding both criminal and noncriminal justice submission processing and procedural tasks related to the Criminal History Record Information System (CHRI) program Responds to inquiries regarding billing and other services related to the Criminal History Record Information (CHRI) program Provides information and assistance to users to explain or clarify rules, policies, and procedures regarding various elements of the CHRI program Performs follow-up phone calls Logs all calls for technical information into the call center software Serves as receptionist, receives and directs visitors, monitors in/out board to provide information regarding the status of agency personnel. Routes messages using the departmental email or other application package Makes certain that calls, email, faxes and mail received are transferred or connected properly Uses businesslike etiquette when communicating with internal and external customers Answers questions when the information is readily available Represents the Illinois State Police Bureau of Identification in a professional manner at all times when interacting with customers Performs a variety of office support functions. Performs data entry, submission processing, CHRI data queries, updating and accessing computerized information Uses current office equipment and technologies to perform tasks Makes corrections or updates to CHRI data as needed Logs deficiencies, problems and outcomes into call center software Follows oral and written instructions. Gains and applies experience and knowledge in evolving automated office equipment and technology to tasks performed in the field of customer service Attends and participates in staff meetings, conferences, workshops and other activities relevant to the duties enumerated above Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above |
| Job Requirements | |
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Minimum Qualifications Knowledge, skill and mental development equivalent to the completion of high school, and one (1) year of related office experience Requires ability to type accurately at least 35 words per minute. Preferred Qualifications One (1) year experience working with the state CHRI programs or similar system. One (1) year experience working in an office setting. One (1) year experience following oral and/or written instructions. Requires ability to pass a background check, drug test and fingerprinting. |
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| Lift 25+ lbs (unassisted): | No |
| Lift 50+ lbs (unassisted): | No |
| To be Considered: | Apply Online |
| Available Until: | 02/08/2023 |
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