Non-Academic complaints refer to incidents of unprofessional behavior, harassment, discrimination, FERPA violations and other complaints that are not of an academic grade concern or teaching methods.
Submit a non-academic complaint (Queja del estudiante).
Informal Process
JJC promotes an open educational environment, rich in values and designed to protect the integrity of teaching and learning. In that spirit, the College encourages all students to first direct their complaints and concerns to the faculty, staff, or administrator specifically involved. If the student wishes to pursue the concern, he/she should proceed with the formal process.
Formal Process
A. Contact the Office of the Student Rights and Responsibilities within 30 days of occurrence. Schedule an appointment with a staff member, be prepared to complete a statement of your complaint in writing, along with any supporting documentation and contact information for any witnesses. The responsible supervisor will contact you to discuss your concern or gather any additional information. The supervisor of the area in which the concern is housed will, in writing, within 20 days of receipt of your concern with an outcome of your complaint.
B. Should you wish to carry this matter further, contact the appropriate vice-president within ten college days of the supervisor’s response to file an appeal. You will need
to submit a copy of your original complaint, along with any supporting documentation and a copy of the supervisor’s response. This step shall serve as the final appeal and the decision from the appropriate administrator shall be final. The appropriate vice-president or administrator should respond to you within 30 college days of the submission of the original complaint. If the concern originated with the supervisor or the vice-president, the final appeal shall be to the President or his/her designee.
Unresolved complaints or appeals of resolutions for non-academic matters shall be directed to the Office of Student Rights & Responsibilities. Those of an academic nature shall be directed to the dean over academic discipline. Cases involving complaints against either of these areas will be referred to the appropriate Vice President.