Job Details |
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| Job Title: | Customer Service Representative |
| Company: | RoadOne IntermodaLogistics |
| Address: | 3201 Centerpoint Way |
| Joliet | |
| Illinois | |
| 60436 | |
| Phone: | |
| Fax: | |
| Website: | https://www.roadone.com/careers/jobs |
| Contact Title: | |
| Contact Name: | |
| Email: | |
| Job Description | |
| Employment Type: | Full Time |
| Job Location: | 3201 Centerpoint Way. Joliet |
| Job Title: | Customer Service Representative |
| Openings: | 1 |
| Over 18 Required: | Yes |
| Rate: | $20 - $21 an hour |
| Shift: | 1st |
| Description: |
The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with customers on their freight in regard to delays or accessorials. Perform prompt and complete data entry Enter accurate customer orders in computer system Monitor on-time performance for driver delivery and pick-up Prepare tracking reports Develop knowledge base of all customers Develop relationships of all customers Understand and abide by various customer requirements Resolve customer problems promptly and efficiently Understand the operations and rules of the various rail carriers and piers Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur Cooperate with Revenue Team to retain and/or develop business Trace and monitor existing loads in the system to prevent problems from occurring Other duties as assigned Hours are Monday-Friday 7:00-4:00 with occasional overtime as needed. |
| Job Requirements | |
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Experience in intermodal transportation or import/export business preferred Excellent communication abilities, both written and verbal Excellent computer skills Ability to effectively multi-task when necessary Flexible; able to work in past-paced environment Ability to work independently and make informed decisions Associates degree or equivalent combination of education and relative experience Ability to work long hours/swing shift hours if necessary to handle special customer requests |
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| Lift 25+ lbs (unassisted): | No |
| Lift 50+ lbs (unassisted): | No |
| To be Considered: | Apply Online |
| Available Until: | 10/31/2025 |
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