Job Details |
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| Job Title: | Member Services Representative (W Jefferson) |
| Company: | Planet Fitness |
| Address: | 1901 W Jefferson St |
| Joliet | |
| Illinois | |
| 60435 | |
| Phone: | |
| Fax: | |
| Website: | https://planet-fitness.careerplug.com/jobs?z=&d=25&loc=0&n=&t=&locale=en-US#job_filters |
| Contact Title: | |
| Contact Name: | |
| Email: | |
| Job Description | |
| Employment Type: | Full Time |
| Job Location: | 1901 W Jefferson St. Joliet |
| Job Title: | Member Services Representative (W Jefferson) |
| Openings: | 1 |
| Over 18 Required: | Yes |
| Rate: | $15.50 - $18.00 an hour |
| Shift: | 1st |
| Description: |
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Complimentary Black Card Membership Company Facilitated Training Advancement Opportunities Rewards and Recognition Programs Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. |
| Job Requirements | |
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Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club. Will occasionally encounter cleaning chemicals during shift. |
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| Lift 25+ lbs (unassisted): | Yes |
| Lift 50+ lbs (unassisted): | Yes |
| To be Considered: | Apply in Person, Apply Online |
| Available Until: | 10/27/2025 |
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