FAQs on Joliet Junior College Operations

This page offers the latest details on academic, business, and general operations at Joliet Junior College amid the COVID-19 pandemic. Updates are routinely provided as details are finalized. View specific questions through the category drop down menus below. If you don’t see an answer to your question, contact the department through the phone number or email listed for that category.

General Operations During COVID-19 Pandemic

  • COVID-19 Positive or Suspected Case Report

    JJC has established a decision-making process when a potential case is brought to the college’s attention. This form is for members of the Joliet Junior College community (students, faculty, and staff) to report confirmed or suspected cases of COVID-19.

    Complete COVID-19 Positive or Suspected Case Report

    View COVID-19 Status Decision Making Process

  • Number of COVID-19 Cases and Tracking

    Effective Jan. 4, JJC is tracking cases of students and employees confirmed to have contracted COVID-19. This chart will be updated as the college becomes aware of new confirmed cases.

    The chart shows positive cases for individuals who have recently been on campus or potentially in close contact with others on campus. In each case, the area undergoes additional deep cleaning and all individuals with potential contact are communicated with directly.

    JJC has established a decision-making process when a potential case is brought to the college’s attention, and a form for students, faculty and staff to submit for a suspected or positive COVID-19 case. Anyone experiencing any of the COVID-19 symptoms as outlined by the CDC are strongly encouraged to stay home.

    Joliet Junior College COVID-19 Confirmed Cases
      Current Week   (Week of July 26)       Cumulative        (As of Jan. 4)
    Students N/A 20
    Employees 1 30
    Total   50
    Last updated: July 26

     

    Previous cases of COVID-19 were tracked during the fall 2020 semester from Aug. 3 – Dec. 24 and for a brief period beginning in late March 2020 when JJC initially closed campus due to the pandemic. For archived case numbers, visit our coronavirus advisory page.

  • COVID-19 Testing at Main Campus

    Joliet Junior College has partnered with SHIELD Illinois, a saliva testing program through the University of Illinois, to offer COVID-19 testing on the Main Campus. Visit our COVID testing website to learn more and signup to get tested. 

    COVID-19 Testing

  • When can I register for fall 2021 classes?

    Registration is open for the fall 2021 semester is open.

    • Start of Fall Semester: Aug. 23
    • Flex Start I: Sept. 7
    • Flex Start II: Sept. 20
    • Flex Start III: Oct. 18

    New students: Apply here | View Additional Application Information

    Current students: Register here. 

  • Are courses online or in-person?

    JJC will offer considerably more in-person, on-campus classes this summer. 

    • JJC’s lab courses will be face-to-face, including lab sections.
    • Six feet of social distancing requirements in classrooms. 
    • Size limits will be determined for each in-person class based on room capacity and every person being six feet apart.
      • Students can view how many spots are available when registering for each class. 
    • Some classes will offer hybrid options (Mix of face-to-face and virtual). 
      • Students can view frequency of face-to-face and online delivery when registering for each class. 
    • Class schedules will remain the same throughout the semester, unless COVID positivity rates increase and require more virtual work.

  • When are in-person and remote services available?

    For the summer 2021 semester, JJC will offer considerably more in-person, on-campus classes, barring any changes to state mandates and increased COVID-19 positivity rates. Virtual student services will be available during business hours, with in-person appointments highly recommended. 

    • JJC’s lab courses will be face-to-face, including each lab section.
    • Some classes will offer hybrid options (Mix of face-to-face and virtual).
    • Student services: Virtual services available. In person appointments highly recommended. 
    • View complete summer 2021 academic calendar.

  • Where are the campus entrance locations?

    When on campus, employees, students and visitors will be required to follow the safety measures outlined in the video and items in the section below titled: COVID-19 Safety Measures on Campus.

    Campus Entrances (May 24-Aug. 6): 

    • Main Campus (6 a.m. - 9 p.m.*):
      • Mon-TH Buildings, A, G, and U
      • *Mon-TH: Building J (6 a.m. - 4 p.m.)
      • Friday: Closed
    • City Center (6 a.m. - 9 p.m.)
      • M-TH: Main Entrance
      • Friday: Closed
    • Romeoville (6 a.m. - 9 p.m.):
      • M-TH: Main Entrance
      • Friday: Closed

     

  • Is the college holding events?

    Beginning in the summer, JJC will hold a mix of on-campus and virtual events, in accordance with established safety measures and capacity limits. Visit www.jjc.edu/events or the college's social media pages (account links at bottom of web page), as well as specific department social media accounts to view upcoming events and locations. 

  • Is the college conducting employment searches?

    Joliet Junior College will continue to post job announcements and fill vacant or new positions at https://employment.jjc.edu/.

  • How do I connect with the college/ask questions?

    • JJC website and chat 
    • Main Switchboard: 815-729-9020
    • Information Desk: First Floor A-Building
    • Hours of Operation (May 24-Aug. 6):
      • Monday: 8 a.m. - 7 p.m.
      • Tuesday: 8 a.m. – 7 p.m.
      • Wednesday: 8 a.m. – 7 p.m.
      • Thursday: 8 a.m. – 7 p.m.
      • Friday: Closed
    • View complete academic calendar.

COVID-19 Safety Measures On Campus

When on campus, employees, students and visitors will be required to follow the safety measures outlined in the video and items below. 

Watch: JJC's COVID-19 Safety Features

  • Temperature Checks Upon Entering Campus

    The college has installed hands free thermometers at key points of entry at Main Campus (Buildings A, G, U), Romeoville, City Center, Weitendorf and Morris. These devices read a person's temperature at their tear ducts. Fever is considered 100.4 or higher.

    Due to its size, the Main Campus (view map) will only have the following doors open for entry with hands-free temperature stations:

    Monday through Thursday (May 24-Aug. 6):

    • A-Building (6 a.m. - 9 p.m.)
    • G-Building (6 a.m. - 9 p.m.)
    • U-Building (6 a.m. - 9 p.m.)
    • J-Building (6 a.m. - 4 p.m.)

     

    Immediately inside the designated entry areas on campus there are charts with information regarding symptoms of COVID-19 as outlined by the CDC.  Please take time to review the chart each time you enter campus.  If you are symptom free, you may proceed toward the hands free thermometer device for a temperature reading.  Alternatively, a member of the campus police department or a designated campus greeter may use a hand held thermometer to determine your temperature.  The thermometers are strategically placed so that only the guest and the thermometer attendant will see the temperature reading.  The temperature check is a requirement upon entering campus.  If a temperature reading is 100.4 or greater, you will be given an information card and asked to leave campus and make contact with the designated campus representative via phone or email for further instructions.

    Watch: JJC's COVID-19 Safety Features

  • Will I be required to wear a mask?

    Masks will be required at all common areas. They are to cover both your nose and mouth when wearing. Masks, along with hand sanitizer, will be available upon arrival. 

    Watch: JJC's COVID-19 Safety Features

  • How will social distancing be established?

    The college has installed social distancing markers and directional arrows in high traffic areas across its campuses, spaced six feet apart per social distancing guidelines by the CDC. 

    In places where social distancing is difficult, such as student service and front desk areas, clear plastic dividers have been installed. 

    Watch: JJC's COVID-19 Safety Features

  • What cleaning techniques is JJC using?

    In accordance and in addition to CDC guidelines, JJC's Facilities Services team is utilizing the following cleaning techniques to ensure a safe campus. 

    • Increased custodial presence throughout day to wipe down common areas and office spaces.
    • Thoroughly sanitizing restrooms every 2-3 hours.
    • Labs will be disinfected utilizing electrostatic sprayers between labs.
    • Work spaces sanitized daily.
    • In bathrooms, paper towels are now available and automatic dryers are turned off. 
    • Increased air turnover rates to/from outside air – HEPA filter changed from quarterly to monthly.

    Watch: JJC's COVID-19 Safety Features

College Offices and Student Support Services

Browse the information below for the latest hours of operation and services for each JJC office.

Admissions and Recruitment

  • Connect with Admissions Office/View Virtual Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    • Admissions website and chat
    • Phone: 815-280-2493
    • Email: admissions@jjc.edu
    • Hours (May 24-Aug. 6):
      • Monday: 8 a.m. - 4:30 p.m. (Virtual services until 6 p.m.)
      • Tuesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Wednesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Thursday: 8 a.m. – 4:30 p.m. 
      • Friday: Closed
    • View complete academic calendar.

  • What services do they provide?

    Admissions can answer questions, process documents, updates, and complete other processes for admitted students across a number of services. These include transcripts and test scores, address changes and residency questions, and cooperative agreements, among others. Chat service is also available from the admissions web page.

Adult Education and Literacy Services

Bookstore

  • Connect with Bookstore/View Virtual Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    Bookstore information

    • Online Bookstore
    • Phone: 815-280-6767
    • Email: bookstore@jjc.edu
    • Hours - Main and Romeoville Campus (May 24-Aug. 6):
      • Monday: 8 a.m. - 4:30 p.m. (Virtual services until 6 p.m.)
      • Tuesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Wednesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Thursday: 8 a.m. – 4:30 p.m.
      • Friday: Closed
    • View complete academic calendar.

  • What services do they provide?

    The JJC Bookstore equips students with new, used and digital course materials as well as provides JJC-themed merchandise and other materials.

    For virtual services, visit the Bookstore online. Search, rent, or buy all your course materials, supplies, and spirit-wear online and enjoy free ground shipping all year round. The JJC Bookstore online accepts major credit cards, checks, and FAFSA financial aid funds allocated to books and supplies. For job grant orders, email your voucher to bookstorevouchers@jjc.edu. 

  • What in-person services are available and where?

    For virtual services, visit the Bookstore online. Search, rent, or buy all your course materials, supplies, and spirit-wear online and enjoy free ground shipping all year round. The JJC Bookstore online accepts major credit cards, checks, and FAFSA financial aid funds allocated to books and supplies. For job grant orders, email your voucher to bookstorevouchers@jjc.edu. 

  • How can I purchase course materials?

    Course materials are available for purchase online. The JJC Bookstore is operating as an online shop.  

    Our textbook look-up tool at bookstore.jjc.edu/college will allow you to view prices and format choices for your materials before purchasing. You may also compare JJC prices with other online retailers by using our free online comparison tool at jjc.verbacompare.com. For students who prefer e-books, browse our digital partner’s summer e-book store jjc.redshelf.com. E-books can provide students up to 60% off retail print prices.

    Please place you orders at bookstore.jjc.edu. The JJC Bookstore accepts financial aid, job grants/vouchers, checks, and major credit cards (Visa, MasterCard, Discover, and American Express) as payment. Please carefully review your order options and terms and conditions when placing your order.

    For job grants/vouchers, please email a copy of your voucher to bookstorevouchers@jjc.edu.

  • What are the deadlines for textbook rental returns?

    Please use the book return bin outside the entrance of Building A-Main Campus Center. Tuck a copy of your rental reminder email, or the JJC Bookstore rental postcard, snugly into the book for proper check-in. You may also write your full name and contact email on a piece paper if the reminder email and postcard are not available.

    For students who are unable to come to campus, you may mail the rental book back to JJC Bookstore, Rm A-1012, 1215 Houbolt Road, Joliet, IL 60431. 

    Any rental books not returned by, or not properly identified, by the dealine will be charged to the credit card on file and will include additional charges including a $10 late fee per rental, sales tax, and the difference between the retail price minus the original rental charge.

  • How will book buy back and refunds work?

    Book Buy Back

    Due to COVID-19 buyback will be virtual.  

    Please visit our wholesale buyback partners at jjcbookstore.valorebooks.com, nebook.com/virtualsellback and onlinebuyback.mbsbooks.com. The JJC Bookstore is not operating these third-party sites and is not responsible for transactions including rental books accidently sold at virtual buyback.

    Refund Policy

    Our full refund policy is available on the Customer Service page of our e-commerce site. While the physical campus is closed, please contact the bookstore if you believe you have an item that is within the refund policy period. The JJC Bookstore can verify eligibility and discuss options to complete the refund. You may email bookstore@jjc.edu with the ISBN/SKU and title/name of the item in question along with the purchase date. Please include the course number and section .

    Please email bookstore@jjc.edu with any questions.

Career Services

  • Connect with Career Services/View Virtual Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

  • What services do they provide?

    Career Services is available to assist undecided students in their major and career exploration. Advisors and pathway coaches are also available for summer and fall academic planning and coaching. Resume review, interview prep, and job search assistance is available for students seeking internships and employment opportunities on and off campus. Information regarding participation in the Disney College Program is also available.

Disability Services

  • Connect with Disability Services/View Virtual Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    • Disability Services website
    • Telephone: 815-280-2613
    • Email: disabilityservices@jjc.edu
    • Hours (May 24-Aug. 6):
      • Monday: 8 a.m. - 4:30 p.m. (Virtual services until 6 p.m.)
      • Tuesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Wednesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Thursday: 8 a.m. – 4:30 p.m. 
      • Friday: Closed
    • View complete academic calendar.

  • What services do they provide?

    Disability Services is designated by the college to support students and community members with disabilities under Section 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Disability Services arranges accommodations for eligible students and community members, and assists college administration, faculty, and staff to provide required accommodations.

Dual Credit

Financial Aid/Veterans Resources

  • Connect with Financial Aid Office-VRC/View Virtual Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    • Financial Aid website and chat
    • Financial Aid Phone: 815-280-2528
    • Financial Aid Email: finaid@jjc.edu
    • MyJJC Self-Service menu (Available 24/7)
    • Hours (May 24-Aug. 6):
      • Monday: 8 a.m. - 4:30 p.m. (Virtual services until 6 p.m.)
      • Tuesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Wednesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Thursday: 8 a.m. – 4:30 p.m. 
      • Friday: Closed
    • View complete academic calendar.
    • Veterans Resource Center (VRC) website
    • VRC Phone: 815-280-2966
    • VRC Email: veteransbenefits@jjc.edu 
    • Hours (May 24-Aug. 6):
      • Monday: Virtual services only
      • Tuesday: On-campus services available (appointments preferred)
      • Wednesday: On-campus services available (appointments preferred)
      • Thursday: Virtual services only
      • Friday: Closed
    • View complete academic calendar.

  • What services do they provide?

    Provides students and veterans with opportunities to obtain funding to meet their educational costs.

  • How do I submit documents online?

    1. online - Secure Document Upload at my.jjc.edu/fa,
    2. by fax - 815-280-2547
    3. by mail - JJC Financial Aid Office, 1215 Houbolt Rd, Joliet, IL 60431

    Be sure to include your name and student ID on each document. To protect your privacy, documents with Personally Identifiable Information (PII) such as social security number, address, or date of birth, should not be emailed.

    Questions? Watch our video for help accessing Financial Aid Self-Service.

  • How do I check my financial aid status and view documents?

    Current students can check their financial aid status, missing documents, award letter, etc. on Financial Aid Self-Service.

    Log into my.jjc.edu. Select 'Self-Service Menu' > 'Pay Bill & View Financial Aid' > 'Financial Aid Self Service'. 

    Click here for Username/Password help.

  • How do I apply for grants, loans and/or federal work study?

    Your first step is to complete the Free Application for Federal Student Aid, FAFSA, online at www.fafsa.gov

    JJC’s school code is 001699.

    Once we have received your FAFSA results, we will contact you via your JJC student email address if anything additional is needed. 

    NOTE: All communication is sent via a student’s JJC email address. For more information about logging into JJC email, please visit https://www.jjc.edu/current-students. We are unable to discuss student information with any party other than the student without consent. 

    You can find additional information on the cost to attend JJC here.

  • How does the federal CARES Act impact me?

    The CARES Act, signed into law by President Trump on March 27, 2020, provides broad-based economic relief in response to the COVID-19 national pandemic. As part of the Cares Act, Institutions of higher education have been provided funds to assist them and their students. JJC has created a CARES Act web page and link to FAQs for assistance. More more information, see the contacts listed at the end of the page. 

  • Student payment/payment plan questions?

    Please contact the Office of Student Accounts and Payments at 815-280-6688.

Food Services

  • Connect with Food Services

    In-person and online ordering and pickup available at Cafeteria and Beanery. Closed on Fridays during summer. 

  • What Services do they Provide?

    The Cafeteria will offer our full menu while the Beanery will only offer coffee drinks, smoothies, pastries, soup and snack items. Both accept cash, credit/debit cards and JJC swipe or Pell Grant swipe cards.  Customers can order and purchase food and beverages via walkup, kiosk and online orders.  The Beanery will continue to be the pick-up point for Wolves Den To Go orders. 

    Our menu will continue to include all of your breakfast and lunch favorites from the grill and fryer, made-to-order deli sandwiches and salads, pizza and our house-made soup.  A special priced entrée will also be featured along with your favorite snacks, candy and bottled beverages. The salad bar is open daily. However, guests must follow hand sanitizing guidelines before and after their visit to the salad bar.

    Visit the Food Services website to learn more about online ordering through your desktop or ordering via mobile app.

  • What safety measures are in place in regards to Covid – 19?

    • Food Services employees will be required to wear masks, disposable gloves, and hair restraints as well as perform frequent hand washing.
    • All Food Services employees are certified in proper food safety and handling by the Illinois Department of Health.
    • Plexi-glass barriers have been installed at all customer/employee points of contact at the Beanery.
    • Social distancing markers have been placed on the floor in front of the Beanery as well as throughout the Cafeteria to maintain appropriate distance.
    • Individually wrapped condiments and cutlery will be included with each order.
    • There will be limited interaction between customers and employees since food orders will be placed and paid for in advance on-line thru “Wolves Den To-Go”.
    • Re-useable cups for coffee and water will not be allowed.
    • Tables in the seating areas of the cafeteria have been arranged to allow for social distancing.
    • All counter-tops, high-touch surfaces and cafeteria tables will be cleaned and sanitized on a regular basis.  

  • Can I use my JJC Food Swipe Card to order online?

    While your swipe card cannot be used online, it can be used to pay for purchases at the Cafeteria and The Beanery.

  • Will vending machines be available?

    Yes, but some machines may be out of service due to less students and staff on campus.

  • What type of Food Service will be available at Romeoville?

    The Micro-Market will be open with a variety of grab & go items, snacks, chips, microwavable sandwiches, bottled waters, sodas and juices as well as fresh brewed coffee.

International Students Services

  • Connect with International Student Services/View Virtual Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    • Phone: 815-280-2262 or 815-280-2870
    • Email (For current students) intlstudent@jjc.edu or mvale@jjc.edu
    • Email (for prospective students): intlstudent@jjc.edu
    • Hours (May 24-Aug. 6):
      • Monday: 8 a.m. - 4:30 p.m. (Virtual services until 6 p.m.)
      • Tuesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Wednesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Thursday: 8 a.m. – 4:30 p.m. 
      • Friday: Closed
    • View complete academic calendar.

  • What services do they provide?

    International Student Services is accessible online for all functions. For guidance on travel restrictions, please visit www.travel.state.gov or the website for your home country’s consulate.

    Students may continue to contact the office for advising and other requests.

Library

Lifelong Learning and Kids College

Mental Health and Wellness

  • Connect with Mental Health and Wellness officials/View Office Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

  • What services do they provide?

    Available through the Office of Student Rights and Responsibilities is culturally sensitive individual and group counseling, case management, and outreach services to meet the mental health needs of students.  Counseling services are free to current enrolled credited students and confidential, except certain rare confidentiality limitations. This office also provides photo ID services for new students and those needing to replace their student ID badge. 

  • How does Individual or Group Counseling work?

    Individual counseling:

    Individual counseling is a personal opportunity to receive support and experience growth during challenging times in life. It is a process through which students work with a trained counselor—in a safe, caring, and confidential environment—to explore their feelings, beliefs, or behaviors, identify aspects of their lives that they would like to change, better understand themselves and others, set personal goals, and work toward desired change. Enrolled credited students can get up to 10 free counseling sessions. Call 815-280-2936 or email mentalhealthservices@jjc.edu.

    Group counseling:

    Group counseling is not available at this time due to COVID-19 restrictions. This service allows students to realize that they are not alone in their type of life challenge. To be involved in a group of peers who are in a similar place not only increases one’s understanding of the struggles around the topic but also the variety in the possible solutions available. Typically, groups have eight to ten participants, one or two group leaders, and revolve around a common topic like stress, anxiety, resilience and diversity. Enrolled JJC students can get up to 10 free counseling sessions.

  • What is Case Management?

    The case manager works to address the needs of students who struggle with mental health and wellness, relationship conflicts, personality and social adjustment issues, physical health and nutrition, trauma recovery and victim advocacy. The case manager serves as an advocate for student success. The case manager is responsible for the Office of Student Rights & Responsibilities referrals, as well as the Behavioral Intervention Team for students at-risk with mental health crisis and social support needs through interventions and connection to follow-up services.

Multicultural Student Services – Servicios Para Estudiantes Multiculturales

Professional Development and Career Training

Registration and Records

Scholarships

Student Accounts and Payments

  • Connect with Student Accounts and Payments Office/View Office Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    • Student Accounts and Payments website
    • Phone: 815-280-6688
    • Email: account.payments@jjc.edu
    • MyJJC Self-Service menu (Available 24/7)
    • Hours (May 24-Aug. 6):
      • Monday: 8 a.m. - 4:30 p.m. (Virtual services until 6 p.m.)
      • Tuesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Wednesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Thursday: 8 a.m. – 4:30 p.m.
      • Friday: Closed
    • View complete academic calendar.

  • What services do they provide?

    Through this office, students can use their credit cards, e-checks, and prepaid cards to make payments. Students can view their financial account, make payments, obtain your 1098-T tax form, and print account statements and receipts online. You can view all financial account, make payments, obtain 1098T tax form, and print account statements & receipts online.

  • How do I view my account online?

    Via the MyJJC portal, students can view their account activity, tuition balance, make a payment, enroll in our online, automated payment plan, and print account statements, receipts and your 1098T. 

    Available 24/7, visit MyJJC  > self-service menu > students > pay bill & view financial aid > view account and pay your bill > student finance.

    You can find additional information on the cost to attend JJC and tuition due dates/payment information/payment plan options here.

  • How can I find out my tuition balance?

    You can view your account activity via the JJC portal - MyJJC > self-service menu > students > Pay Bill & View Financial Aid > View Account & Pay Your Bill

  • How can I get my 1098-T?

    1098-T tax forms are available online from 2017 forward via MyJJC > students > self-service menu > Pay Bill & View Financial Aid > View Account and Pay Your Bill > Student Tax Information.    2016 and previous you can request a duplicate at: https://www.jjc.edu/1098t-reprint-request.  

  • How can I make a payment?

    Full payments can be made online via MyJJC, by mail or over the phone. If you need to spread your payments out over a period of time, JJC offers an automatic online payment plan option through Nelnet Business Solutions, JJC's tuition management program also available online via MyJJC.

  • When is payment due?

    Payment methods can be found at the Student Accounts & Payments website. 

  • What is the automatic payment plan? How do I use it?

    Nelnet Business Solutions is a third party the college has partnered with to assist in spreading out your JJC payments for the semester. There is a non-refundable $25.00 fee for this service.  You must enroll each semester. Please visit the Automatic-Payment page to learn more.

  • Why do I have a financial restriction (hold/notification) on my account?

    You will need to contact a Student Accounts & Payments rep to assist you further (815) 280-6688  account.payments@jjc.edu. 

  • I dropped a class, when can I expect my refund?

    You can view your account activity 24/7 via MyJJC > students > self-service menu > Pay Bill & View Financial Aid > View Account and Pay Your Bill > Student Finance (top tab) > account activity.  Refunds are processed on a weekly basis. 

    Refunds are generated approximately two weeks AFTER classes have begun for the term and on a weekly basis for direct deposit/bi-weekly for printed checks. If payment was received by cash, check or via NBS automatic payment plan, a refund can be deposited directly into your savings or checking account.  Enroll online via MyJJC for direct deposit!  Otherwise, a check will be mailed to the current address in the system. Please be sure your address information is current within our system (contact admission@jjc.edu for address corrections). If the student's account was paid by credit/debit card, a credit will be issued back to the same credit/debit card.

    However, if the student has a financial obligation still owed to the school (ex: tuition; book voucher; fines; ) their debts will be deducted from their refund. Refunds will not be generated if a student has a restriction placed on their account until the restriction is resolved with the appropriate department.

    Student Accounts & Payments does not hold any type of student refund check for pick up.

  • Will I be dropped from my courses for late payment if I am on a Payment Plan?

    If you are past your refund date for the course, you will not be removed from it for non-payment.  The charges on your account are your financial responsibility.  A restriction will be placed on your account and collection efforts will be made until your balance is paid in full.

  • How do I get my books for summer?

    View the JJC Bookstore website for more information at https://www.jjc.edu/student-resources/bookstore. 

  • Student financial aid questions?

    Please contact the Office of Financial Aid online, by phone at 815-280-2528, or by email at finaid@jjc.edu.

Student Advising Center

  • Connect with SAC/View Office Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    • SAC website
    • Phone: 815-280-2673
    • Email: academicadvising@jjc.edu
    • MyJJC access.
    • Hours (May 24-Aug. 6):
      • Monday: 8 a.m. - 4:30 p.m. (Virtual services until 6 p.m.)
      • Tuesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Wednesday: 8 a.m. – 4:30 p.m. (Virtual services until 6 p.m.)
      • Thursday: 8 a.m. – 4:30 p.m.
      • Friday: Closed
    • View complete academic calendar.

  • What services do they provide?

    Academic advisors can guide students through the summer and fall classes, as well as provide academic and career coaching. We will continue to offer virtual web-advising and phone appointments via your JJC email. To better assist you, please include your student ID number and section and course numbers when emailing about specific classes.

  • How can I make a virtual appointment?

    This written guide and video guide will provide step-by-step instructions for scheduling and conducting a virtual appointment. 

    The SAC is also conducting several Virtual Student Technology Training Session to help current and new students get the most of online only course work. Sessions will cover how to access email, the MyJJC portal, iCampus, Microsoft Teams, and web-advising appointments. Join a meeting time that works for you. View the full schedule and meeting access details on the Student Advising Center portal page. Students will need their MyJJC login credentials to access this page. 

Testing Services

  • Connect with Testing Services/View Office & Virtual Hours

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

  • What services do they provide?

    Testing Services offers testing to JJC students and community members.

  • What is the current status of placement testing services?

    Testing Services is offering on site placement testing, by appointment only, Monday through Friday. Watch the video below to learn about our new on-campus safety measures for visitors and employees. 

    In addition, we continue to provide students with remote placement testing options for English, math, and reading testing. JJC's Testing Services team is committed to helping all current and prospective students meet their placement testing and registration needs during this unprecedented time. 

    Watch: COVID-19 On-Campus Safety Measures

  • How do I schedule a remote or on-campus placement test?

    In order to request an appointment to take a remote or on-campus placement test, students must complete mandatory preparation steps and submit a Virtual Placement Testing Request form. Visit Placement Testing for more information on the virtual and on-campus placement testing process, including virtual placement test preparation resources and to access the Virtual Placement Testing Request form.

    Once the Virtual Placement Testing Request Form is completed, a Testing Services staff member will contact the student with additional information and scheduling procedures within 1-2 business days.

    For additional information or to reach a Testing Services staff member please email testingservices@jjc.edu or call 815-280-2261 (leave a voice message for a call back).  For the most up-to-date remote placement testing information please visit jjc.edu/placement.

  • Are you offering certification and program entrance testing?

    In-person certification testing services is available on a limited, appointment only basis. This will include CNA Certification testing, Prometric testing (Automotive Service Excellence), CLEP testing, and Pearson VUE testing (GED and certification).  Please check the Testing Services website for updates.

    Watch: COVID-19 On-Campus Safety Measures

    TEAS Testing:

    JJC's Testing Services team is committed to helping all students and community members meet their TEAS testing needs during this unprecedented time.  To remain consistent with the college's mission of transitioning all student services online, we are excited to provide students with remote TEAS testing options for our Nursing and Allied Health programs.

    ATI TEAS has partnered with Proctorio to provide a virtual testing solution for students looking to take the TEAS test remotely. The first step in preparing to take the TEAS assessment remotely is to create an ATI account. Go to www.atitesting.com. 

    For more information on the TEAS remote test, JJC’s Nursing and Allied Health programs, and student resources, including a student overview video and Quick Start guide, please visit the Testing Services webpage.

Transfer Services

Tutoring and Learning Center

  • Connect with the Tutoring and Learning Center/ask questions

    Virtual student services will be available during business hours, with in-person appointments highly recommended.  Closed on Fridays during the summer. 

    • TLC website and chat
    • 815-280-2730
    • Email: Tutoring@jjc.edu
    • Hours (May 24-Aug. 6):
      • Monday: 8 a.m. - 8 p.m.
      • Tuesday: 8 a.m. - 8 p.m.
      • Wednesday: 8 a.m. - 8 p.m.
      • Thursday: 8 a.m. - 8 p.m.
      • Friday: Closed

  • What services do they provide?

    The TLC can assist you remotely with free online resources and tutoring sessions, including student videos for online learning success, placement test preparation and study guides, one-on-one online tutoring, and through our Smartthinking software. Please include your full name and class for which you wish to receive assistance when reaching out and await a reply with specific directions.

Veterans Resource Center

Direct Contacts for Additional Questions